Originally Posted by BatterUpCake
Just to play devil's advocate we do not know the circumstances in which the customer ordered a last minute cake. Her other baker may have called off. In my opinion it is up to the professional to know what they can and cannot deliver and to know if a cake will not look right in another medium. Cake meanies cannot force someone to take an order. It is very difficult to obtain some looks with buttercream that can be achieved with fondant. I know you (OP) have been asked a few times if you can provide a picture of the look the customer was trying to achieve.
Completely agree with this! I have customers come to me all the time for last minute cakes. If I have the ability to perform them to the best of my ability, I have no problem taking them. Just yesterday I had someone order a two tier vertical ruffle cake for tomorrow. She completely knew that it was last minute and she actually had been waiting for a response from someone (bakers-answer your emails!!). I checked my calendar and it wasn't something I couldn't handle. If you know you can't complete the request to the best of your ability, then you explain that to the customer. No one can force you to take an order. Have an unhappy person who doesn't place an order, than a customer who is upset.
Granted...that customer be crazy!