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My first cake complaint! I feel so discouraged. - Page 3

post #31 of 88

http://youtu.be/r4kiXh8YOzk

post #32 of 88
Hahsha!
post #33 of 88
Thread Starter 

Hahaha thanks for the laugh & thanks for the advice! :) 

post #34 of 88

you are welcome! You really do need to get over this and move on. Every cake is a learning experience, so make sure you learn the lesson and make sure the same mistake is not repeated. In this case, your bad was agreeing to do a cake last minute that you were ill prepared for. Maybe it is a blessing in disguise that she was such went ballistic on yout- because it made you feel bad enough to examine this and prevent it in the future. Do NOT let this shake your confidence!!! DO NOT

post #35 of 88
Quote:
Originally Posted by shebysuz View Post
 

1. This nasty ol bird ordered a custom 2- tiered cake on Wednesday, for a Sunday event. Who does that? Difficult, unrealistic cake meanies do, that's who. "There's ur sign"

 

Just to play devil's advocate we do not know the circumstances in which the customer ordered a last minute cake. Her other baker may have called off. In my opinion it is up to the professional to know what they can and cannot deliver and to know if a cake will not look right in another medium. Cake meanies cannot force someone to take an order. It is very difficult to obtain some looks with buttercream that can be achieved with fondant. I know you (OP) have been asked a few times if you can provide a picture of the look the customer was trying to achieve.

post #36 of 88
Very good and valuable point, Batterupcake.
post #37 of 88

In a case like this, for me, the best thing to do would be to calmly say, "I completely understand." and to leave with the cake. 

 

If someone was that upset by what I presented to them, I certainly wouldn't want them to suffer and have to look at it, let alone consume it. 

 

After refusing payment, or returning it, I'd simply take the cake to the fire or police department and chalk it up to a learning experience.  I'd be very gratified to know that someone was enjoying the fruits of my labor.

 

Of course, if she'd protested about my taking the cake, then she'd have had to pay for it to get it back......

post #38 of 88

Oh My Goodness.....I'm going to side with the customer.  I know....flog me.  I looked at your other cakes and they are great.  This one....not so much.  I would have expected to be charged $50-60.  It had the look of a beginner cake decorator.  OMG...I'm so sorry...I feel really bad typing that.  Seriously, your other cakes are really good.   If I was the customer, I would have expected something almost equal to your fondant ones.  I'm sorry if that offended you.  Before selling another buttercream cake, try enhancing your buttercream skills.

post #39 of 88
Quote:
Originally Posted by shebysuz View Post

1. This nasty ol bird ordered a custom 2- tiered cake on Wednesday, for a Sunday event. Who does that? Difficult, unrealistic cake meanies do, that's who. "There's ur sign"

2. You didn't have enough fondant. Learn a lesson from this. If you can't jet out to the local craft store and buy some fondant last minute, always have a cake emergency preparedness plan! Have a homemade fondant recipe on hand and practice making it until your can do it with your eyes closed. Google Liz Marek fondant  recipe. It will change your life.

3. You improvised with the buttercream dots and borders, which to me looked fine. The cake was still cute, but not the clean Pinteresty look she was after. You warned her of this and she didn't listen.

4. Her behavior was UNACCEPTABLE. If she was disappointed in the design and her expectations were not met, she should have tactfully expressed this to you . She acted like a petulant child and should NOT have been rewarded with a full refund.

5. She ate the cake and had something cute to serve to guests.  The professional thing to do would to issue a partial refund since she paid for all fondant design and got half buttercream. I would have knocked 20% off at the most!

6. Put her on the no cake list ASAP. And assign her number its own ring tone on your phone. I suggest the JAWS theme or the Wicked Witch bicycle pedaling music from Wizard of Oz.

Number 6 is pure class!!! 😂
post #40 of 88

Your cake is not ugly, it's not perfect but it's not ugly and at $130, she got an effin bargain...That bow is fantastic!  Do you have a picture of what she wanted?

 

With that said, people are a*sholes, this lady sounds like a spoiled child throwing a fit, she did NOT deserve a full refund, hell just by her reaction I would have walked away without giving her anything back just because of her ridiculous and over the top reaction OR I would have handed her all of her money back and left with the cake, sat my ass at home and ate 20 servings of cake, lol.  Most likely, if you walked through that door with a Ron Ben Israel cake she would have still thrown a fit, she probably just wanted some of her money back, tons of scammers out there and 9 times out of 10 the over dramatic nutjobs are scammers.

 

Take some time to regroup, don't get discourage because ONE person acted like a jackass.

No his mind is not for rent, to any god or government...

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No his mind is not for rent, to any god or government...

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post #41 of 88

If I could make that cake in that amount of time with that little sleep I would be very happy with it! You are being very hard on yourself. You will always meet some folk who are like that. Please don't dewl on it.

post #42 of 88
Thread Starter 

She sent me a picture of a fondant cake that I told her I could not translate to buttercream (so it looks nothing like the original pic she sent and I told her it wouldn't), but I could use the same color theme (blue, white, and black). She told to me over the phone what she wanted and it actually changed a couple times and she was confused herself on what she wanted. I gave her my input and she agreed she wanted white polka dots on a blue bottom tier, bow, black piped boarder, and "black band" around the top white tier. I called her 10min. before I put on the decorations I repeated back to her what she wanted and she confirmed. 

 

I have learned for this and moved passed it. I don't feel as discouraged as sunday and yesterday (I was a wreck). Learning experience for sure! Thanks for everyones reply. 

post #43 of 88
Quote:
Originally Posted by Paperfishies View Post
 

I would have handed her all of her money back and left with the cake, sat my ass at home and ate 20 servings of cake, lol. 

*snicker*

post #44 of 88

I got all the way to the third page before I realized that you left the cake there, then gave her a refund. I would have taken it home too. If someone's going to pitch such a hissy fit I'd have taken out my checkbook and written her the refund then delivered the cake to the local hospital for the nurses to eat. Or to the Ronald McDonald house, which is where I took the Quince cake I reposessed from psychotic clients who tried to pull the same thing on me. Except they were speaking in Spanish about how much they thought they'd be able to rip me off for a refund while they were right in front of me. And they didn't know that I speak Spanish. So I repo'ed the cake, which is what you should have done. A hard lesson to learn, just say no to last-minute requests and make your life easier.

post #45 of 88

alternate ending--would be just awful if you had tripped on the way out & the cake splatted alll over ...

 

then you got it on your shoes when you accidentally stepped in it...

 

and had to go sit on her couch to recover from your ordeal...

 

rubbing as much icing into her carpet as possible...

 

inquiring politely about her home owners because your  back hurts

 

:lol: 

my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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