I usually require more than a weeks notice on all cake orders so that I for sure have all the supplies and enough time to fulfill it. I got a call on wednesday asking for a cake for sunday (yesterday). So I went ahead and took the order just because she said she knew my aunt.
I did not have enough fondant for her order on such short notice & I told her that I was unable to make exactly what she wanted and that I just couldn't make her cake. She didn't want to take my no for an answer and said to make it work with just buttercream instead.
I tried my best to match what she wanted with the buttercream, but it's hard to do when it was all supposed to be fondant. I had only 4hours of sleep trying to finish her order (I was booked this weekend with cakes).
I don't usually deliver cakes but she wanted it done so I agreed. I took it to the party and she went bonkers! She was screaming, crying and yelling! She said "this is not what I wanted" "where's the fondant black band around the top not this thing" "it's all wrong" "NOOOOO"
I apologized & so did my boyfriend (who went to carry it in for me since it was heavy).
I've never had someone hate my cake before. I've made so many with all nice things to say but she HATED IT. She threw a tantrum. It discouraged me so much I cried for 2 hours...and even now I feel sick to my stomach. I knew it was ugly, but I warned her it wasn't going to be perfect, because I didn't have the fondant.
I originally charged her $130.00 but after that happened I sent my boyfriend with an envelope with all her money in it. So I made nothing off of this order & I spent a lot of my own money. He said she answered the door and was eating my cake! With a smile on her face...she took her money back and said she wishes the cake came out the way she wanted and that it's a good thing it tastes good.
I need help coping with what just happened. I've never experienced this before. Have you guys had complaints before like that? I'm so sad. How was it like for you guys when it happened? Did I do the right thing giving back the money?