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Home bakery confusion - Page 2

post #16 of 34

I had a couple last fall that spent a day doing cake appointments, I was #3 out of the 4 they were meeting with. When they came in, he said they almost didn't even drive in since I am a home business and the 2 prior appointments were also home businesses. They did their tasting, he loved my cakes & he wanted to book on the spot, she kept harping on she wanted a cake from a "real" bakery. Even though my license is on display and I assured her I am a "real" bakery, I just don't pay rent to a strip mall or have employees and overhead to pay, you could tell she was having no part of it, she would have gone with the worse bakery in the world as long as there were cases of baked goods in a store front. She asked if the next appointment was another home baker or a bakery, the next one was a store front, and she was off to hand over her money to them before she even tasted their product. Be as professional as you can, some people aren't not meant to be your customers....

post #17 of 34

I have a commercial kitchen on private property, no 'storefront', and I have had a few people who aren't interested. I've never had someone cancel an order though!
Like others have said, since this was the first time it's happened, I wouldn't worry about changing a thing.

I also don't think that calling your legal home based bakery a 'shop', or having sales or promotional items should be stopped. Don't even think about 'dumbing it down' to appear less professional. (I don't know any other way of phrasing that, sorry)

Some people have had bad experiences with often illegal home bakeries, or heard bad stories, so their mind is made up. Nothing you can do about it.

post #18 of 34
Quote:
Originally Posted by scrumdiddlycakes View Post
 

Some people have had bad experiences with often illegal home bakeries, or heard bad stories, so their mind is made up. Nothing you can do about it.

 

I began as a home-based bakery and I write/teach people how to start a home-based food business. But in the recent past there's been a change in the home-baking industry. We now see a vast number of businesses, many with a low level of professionalism. Unfortunately, this affects all of us. 

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VISIT US at BAKINGFIX

 

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post #19 of 34
Thread Starter 
Quote:
Originally Posted by AZCouture View Post

Honestly, if it's worked for you until now, don't worry about it. I actually put "monkeys ice my cakes on Tuesdays" in the FAQ section of my website for a whole WEEK once to prove a point to someone about people generally not reading stuff. No one ever mentioned it. I too would have fought that refund. Especially since it was for delivery the next day, surely you had already started on the order?

 

We thought about fighting her for a refund, but the truth of the matter was, she called just about every day to change her order.  We didn't start on anything because we knew when she stopped by with the toppers she would want to change something else. We were a bit relieved not to have to work with her any further.  So it was really a "take your money and kick rocks and don't come back" kinda feeling. 

post #20 of 34
Oh ain't that the truth. You should see what some of these dummies around here do. The things in their background pictures should be enough to put anyone off. They take pictures of cakes on their floors, they have cans of bug spray on the counter, they have soggy diapered babies in the background, all kinds of stuff. But for the most part, they move on to selling candles and healing oils after they piss enough people off.
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
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post #21 of 34
Quote:
Originally Posted by AZCouture View Post

Oh ain't that the truth. You should see what some of these dummies around here do. The things in their background pictures should be enough to put anyone off. They take pictures of cakes on their floors, they have cans of bug spray on the counter, they have soggy diapered babies in the background, all kinds of stuff. But for the most part, they move on to selling candles and healing oils after they piss enough people off.

Candles and heating oils!!!!!!!! Lol!! So funny because there's two around here that went on to do just that!
post #22 of 34
Thread Starter 
Quote:
Originally Posted by MimiFix View Post
 

 

 

MimiFix, your story is amazing! What an inspiration you are!

post #23 of 34

I have to agree with your customer, I get why she feels mislead. Far from everyone reads "about us" when they visit a store website.  If you´re really striving to be transparent then you might consider clearly stating on the front page that you are a home-based bakery. Nice site though :)

post #24 of 34
Or photography. Cakes and photography. The two most abused professions out there.
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #25 of 34
Quote:
Originally Posted by AZCouture View Post

Oh ain't that the truth. You should see what some of these dummies around here do. The things in their background pictures should be enough to put anyone off. They take pictures of cakes on their floors, they have cans of bug spray on the counter, they have soggy diapered babies in the background, all kinds of stuff. But for the most part, they move on to selling candles and healing oils after they piss enough people off.

Then they all add me as FB friends, apparently!

post #26 of 34
Thread Starter 
Quote:
Originally Posted by Annelie76 View Post
 

I have to agree with your customer, I get why she feels mislead. Far from everyone reads "about us" when they visit a store website.  If you´re really striving to be transparent then you might consider clearly stating on the front page that you are a home-based bakery. Nice site though :)

Thanks, nothing wrong with tweaking the language a bit. I just changed "Latest Store Additions" to "Featured Products" since several have pointed that out. 

post #27 of 34

Your website is beautiful to look at and quite informative. I wouldn't change a thing.

post #28 of 34
Quote:
Originally Posted by MimiFix View PostI began as a home-based bakery and I write/teach people how to start a home-based food business. But in the recent past there's been a change in the home-baking industry. We now see a vast number of businesses, many with a low level of professionalism. Unfortunately, this affects all of us.
 

 

MimiFix is exactly right, and if you're inspected and licensed you should put that on the front page of your website. I'm inspected in Virginia but there's a cottage food law here now, and it's changed the home-based landscape completely in the past three years or so. A lot of people don't want to hire someone home-based, so I emphasize the inspection part. Even then you'll get people who don't want to buy from a home-based business, but for the most part people are fine with it.

post #29 of 34

You mentioned that she booked months in advance, and cancelled, then basically demanded full refund. Like a couple others, I agree that she shouldn't have gotten a full refund.  There should be penalty for a customer cancelling an order.  Think of the time you spent on that order, you owe it to your business.

post #30 of 34
Thread Starter 
Quote:
Originally Posted by costumeczar View Post
 

MimiFix is exactly right, and if you're inspected and licensed you should put that on the front page of your website. I'm inspected in Virginia but there's a cottage food law here now, and it's changed the home-based landscape completely in the past three years or so. A lot of people don't want to hire someone home-based, so I emphasize the inspection part. Even then you'll get people who don't want to buy from a home-based business, but for the most part people are fine with it.

I had no idea you could actually have a home-based bakery without an inspection. I guess when I started out, I got a hold of the older information-but i'm surprised as to why one wouldn't get an inspection. The process isn't hard, and the $40 fee is one of the cheapest expenses I've had. Yes, putting the package together is mundane, but again wasn't a big deal because I already had all my recipes written out by weight, since I had to cost out how much each product costs me to figure out pricing.

 

  Yeah, I understand not everyone is comfortable with the home-based bakery idea, and there nothing I could ever do to win those folks over. This was just mind boggling to me, because most of my clients have allergies or dietary concerns, and they normally do in depth research. 

 

Moving the information to the home page wouldn't hurt though. 

 

Thanks for the feedback.

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