For the first time ever, I had a paying customer that was confused about my bakery status. Last night she came to drop off some cupcake toppers. She left, then came back about 5 minutes later to ask if she could have the toppers back and she would put them on herself. I thought, weird since you just drove 30 minutes to drop them off.
Later I got an email saying, she was misled by us, and had no idea we were a home-based bakery and she wanted to cancel her order with a full refund. In my over 300+ orders in my short 2.5 years I've never had such a misunderstanding or at least any one has complained or said they felt misled.
She found our website via Internet search.
I really want some feedback as to whether we should change anything.
This is really bothering me. Needless to say, even though she booked months ago and her order was supposed to be delivered tomorrow, I gave her a full refund.