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Bride Claims a few Guests said Cake Was Dry/ Undone - Page 3

post #31 of 53
Did you do a cake tasting before the event? Not that it matters, but if you did and they enjoyed the original tasting you could use this to reinforce that, "your very sorry some of the guests didn't enjoy the cake flavors YOU chose at your tasting..." except I wouldn't highlight you icon_wink.gif

I agree with the above that she's not going to be happy with anything at this point, she just seems like she's being nasty, 'Walmart would give me a refund,' she didn't order a cake from Walmart, she ordered a custom, freshly made cake from you-honestly I wouldn't see Walmart giving her a refund either! And they'd require payment upfront.

I'm so sorry your in this position! How much do they owe you, if you don't mind me asking? Personally, unless you really believe there was something wrong with your cake, I would give her the 48hrs or it goes to collections, as stated above.

Its ultimately your decision, and I understand you don't want anymore backlash and just want to get paid and put this ridiculous mess behind you. So what was the original deal you mentioned-if she ordered so much $ worth she recieved a discount? Was it a special or something? I ask b/c you said if you discount the tier she's having issues with and reconfigure her bill she is no longer eligible for discount. Ok but you forgot to add the delivery charges to her contract, but then stated it in an invoice that she signed? I hope this doesn't sound rude! I'm just confused lol. I think you should definitely charge her for the delivery! However, if you gave her an itemized invoice/contract without the delivery charges and go back at her now with them I think you'll have more complaining from her end, which could delay your payment. Does that make sence?
post #32 of 53
Thread Starter 
Over 150 servings 10% off..... balance owed $250.... she paid $550
post #33 of 53

Do you know who served at the wedding? Perhaps if you want an unbiased opinion on the cake you could contact them and ask if they remembered how the cake was. It might be a bit embarrassing but at least you would know and I'm sure that if the cake was so underdone that hey threw it out they would remember. Also what kind of servers would simply throw out the wedding cake that was uncut - it would be wrapped and put in the fridge for the family to deal with.

I seriously doubt that even if the cake did have problems anyone would be mean enough to tell the bride that.

I think if you are going to remove the cost of the tier and you honestly believe that there was nothing wrong with it I would revise the cost without the 10% discount and send her a new invoice explaining that  because the servings charged for altered the price also altered.


Edited by bubs1stbirthday - 7/16/13 at 4:59pm
I may not make perfect cakes but I gaurantee they all contain a super special ingredient .... lots and lots of love .
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I may not make perfect cakes but I gaurantee they all contain a super special ingredient .... lots and lots of love .
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post #34 of 53
$250 is definitely worth pursuing, but I wouldn't recommend playing games with removing tiers and taking away discounts. If I were you I would tell her that you are willing to give her an additional $50 off as long as she pays in cash by the end of the day tomorrow, and if you don't receive the cash by then you will contact a collection agency to collect the full $250 balance due.
post #35 of 53

I thought only 3 or 4 people complained? Give her a discount of 4 servings! lol...I'm just kidding

post #36 of 53
I would take the $50 hit just to be done with it, like Jason said. Otherwise you could be arguing with this woman for months. She's being shady and changing her story.

Make sure in the future you collect final payment before product is due (I ask for the remainder two weeks before the event). She might not be complaining if she'd already finished paying you.
post #37 of 53
Quote:
Originally Posted by AZCouture View Post

"Thank you for your feedback. I'm confused, were they saying it was dry or underdonem Certainly couldn't be both. Either way, no you aren't getting any money back, so don't bother trying. Now go enjoy your honeymoon and find another vendor to try to recoup your overspending on."

Kidding, of course.

 

Quote:
Originally Posted by jason_kraft View Post


This is a common theme among posts where people complain about cheap customers acting like cheap customers. Next time stick to your original price and let the customer go somewhere else.

 

Quote:
Originally Posted by AZCouture View Post

Absolutely true. I thought it didn't make sense when he said this at first, but it is unfortunately, very true.

 

And there is no "try" to get payment in full before you make the cake there is only "do". Come on ladies, treat your business transactions like business transactions. The more seriously *you* take your business and policies, the more serious others will as well. There is absolutely no good reason to be accepting payment the day of, or after. None.

 

Quote:
Originally Posted by AZCouture View Post

Yes, and the poor little cake lady, with her often lax policies (or lack of any whatsoever) is often the easiest target. 

 

Quote:
Originally Posted by sixinarow View Post

Why, why, WHY are you bending over backwards for someone who 1.) Will never appreciate it and 2.) Is not going to refer people to you since you aren't going to give her what she wants? She is playing you like a friggin fiddle. At this point, I'd send her an email and say cash for the remainder is due in 48 hours or it goes to collection. You are never gonna make her happy, hon. Even if you give her what she wants, she'll either spread the word that your cake was raw or laugh when she tells the story of how she scammed the cake lady.

 

Quote:
Originally Posted by BatterUpCake View Post

I thought only 3 or 4 people complained? Give her a discount of 4 servings! lol...I'm just kidding


I've never agreed with so many posts on one thread!  Ditto, all the above. This person is not owed a refund simply because some people thought the cake was dry or some thought it was undercooked. What do they know? The fact that they contradict each other underscores it.  You should stand your ground, you'll feel better about yourself for not letting her run over you and you'll have your money, too.

post #38 of 53

frick, frick, frick, frickin' frickin', frickity frick fricassée, fricking frickers.

 

icon_rolleyes.gif

post #39 of 53
Quote:
Originally Posted by BatterUpCake View Post

I thought only 3 or 4 people complained? Give her a discount of 4 servings! lol...I'm just kidding

Haaaaaa!!!!! That's so funny to me!! Except I probably really would say that. My mouth gets me in trouble ALOT.

If it don't make dollars, then it doesn't make sense ;)

www.morganscakery.com

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If it don't make dollars, then it doesn't make sense ;)

www.morganscakery.com

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post #40 of 53
Quote:
Originally Posted by AZCouture View Post

"Thank you for your feedback. I'm confused, were they saying it was dry or underdonem Certainly couldn't be both. Either way, no you aren't getting any money back, so don't bother trying. Now go enjoy your honeymoon and find another vendor to try to recoup your overspending on."

Kidding, of course.

 

Your awesome, lol I was thinking the same

post #41 of 53

Agreed with all above....

 

Additionally, the venue cut my sister in laws wedding cake slices so thin (like 1/2 thin) and well in advance to serving that they were dried out a bit.  Needless to say, I was mortified!  So that could have been the case.

 

That was a loonng time ago and I am over it.  I have upgraded my recipes and all has been great ever since.

Aah, cake. . .the 5th food group!!
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Aah, cake. . .the 5th food group!!
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post #42 of 53

So what ended up happening?  Did you cut your losses or did the bride actually pay her balance?

~ Sherri
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~ Sherri
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post #43 of 53
Thread Starter 
Hey all.... your support has been tremendous.... after explaining to the bride everything I did and told her i also had pics of the cake she replied with new claims stating the cake was leaning (although my pics suggest otherwise)... it was just too much to deal with.... I prayed about it and decided to leave it alone.. it was $250 and if I went to court I knew I would win but I had an unexpected death in the family and had too much going on to waste time on going back and forth.. I'm over it and moving forward.... just paid $250 for a heck of a lesson....

Thanks you all - at least I know I'm on the right track with my rationale and starting a business
post #44 of 53
Wow. At the very least I would recommend taking a few minutes to write a letter (via snail mail) letting her know that if she doesn't pay by X date you will contact a collection agency. You don't have to go to court, and if you do have to use the collection agency it's a pretty simple process, they do all the dirty work in exchange for a cut of the payment. There would be no confrontation or back-and-forth on your part.
post #45 of 53
I can't imagine gOing to a wedding and telling the bride the food THEY paid for and served to me was bad. Unless it made people sick, I don't think you'd be hearing feedback like that.

I call b.s.
Plank.
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Plank.
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