Hey - I did a fabulous cake for a bride 6 tiers each tier a different flavor. Bride paid most of the cake and since I knew her I agreed to have her pay me the balance the following Monday...
On Monday I get a call from the bride saying some people (3 or 4) complained to her that one of the flavors were "dry" and someone said it was "undone".. This was interesting to me because I leveled the cakes and had left over none of which tasted dry or undone - also the wedding coordinator told me people said the cake was good - and a comment on FB saying the cake was good (mind you idk which flavor they were talking about)....When I went to pick up my cake stand (the reception wasn't over yet) I was able to go in the back and see the cake being cut...the servers told me lots of cake was left over because they took a while to cut the cake (reception started around 6 - went there at 10 and they were still cutting cake - and guests were leaving as i walked in)
I would really hate the bad publicity and agreed to take off a small fee (since she still hadn't paid balance and it was only one flavor) (mind you her cake was already discounted :).... Funny thing about this entire scenario was that the flavor she said some guests said was dry and another said was undone - the same batter was used for 2 other orders that weekend and both clients claimed it was the best cake they've had!!!
How should I handle this since it was only 3 or 4 guests and I know there is cake left over (but that's because of the guests leaving)