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Bride Claims a few Guests said Cake Was Dry/ Undone - Page 2

post #16 of 53
Thread Starter 

Thank you all soo much I'm relatively new to the wedding game but the cake was indeed nice - the bride mentioned that she in fact didnt taste the cake herself but has more home (i know she had left overs because guests left before all the cake was served 4 hours into the reception!!!) But evenif she does return the cake - 2 days of a cake bring out after it has been cut will dry it out regardless!

 

Funny, because she has given me several excuses prior to the wedding on who was going to pay and no one contacted me. My thinking is this if the DJ didnt play the right music to involve the crowd would she have requested her money back? Or perhaps what if they didnt like the food at the reception - would she go back to the hall and request money back??? I don't think so... I am learning soo much in this business and sometimes the lessons are hard and discouraging :( 

 

I'm hoping this isn't a long drawn out process... Pray for me and i will keep everyone posted (I hope she's just not trying to find a reason not to pay :(

 

Shame on me for not getting full payment and trying to be nice - I didnt want to ruin her big day by not delivering her cake....

post #17 of 53

Right now, draft an invoice on your computer and email it to her. Greet her, thank her for her business, and give her two options. A. she pay via PayPal immediately, or B. she can come meet you no later than tonight with cash in hand. No excuses. I don't meet people to collect payment, but in your case I would offer for you to go to her or her to come to you. Either way, you deserve that money now. 

Well, all good things must come to an end sometimes. Hey, is that a cake?
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Well, all good things must come to an end sometimes. Hey, is that a cake?
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post #18 of 53
At this point I would call her (make sure to talk to her in real time) and let her know that the balance of her order is due by the end of the day tomorrow. If you still haven't received payment call her the following day and inform her that you are in the process of contacting a collection agency to collect her debt.
post #19 of 53

Actually, I wouldn't give her a payment method she could dispute. Cash, now, later today, something.

Well, all good things must come to an end sometimes. Hey, is that a cake?
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Well, all good things must come to an end sometimes. Hey, is that a cake?
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post #20 of 53
Quote:
Originally Posted by jason_kraft View Post

At this point I would call her (make sure to talk to her in real time) and let her know that the balance of her order is due by the end of the day tomorrow. If you still haven't received payment call her the following day and inform her that you are in the process of contacting a collection agency to collect her debt.

Or that if you feel you must be generous for some reason.

Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
(2 photos)
Birthday Cakes
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Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
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Birthday Cakes
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post #21 of 53
Sixinarow made a really good point-that she doubted anyone came up to her at her wedding complaining about the cake.

It doesn't matter if there's cake leftover, six tiers is a lot of cake anyway, but now she's wanting to return the leftover cake for a partial refund?! It's the most ridiculous thing I've ever heard (well maybe not the most ridiculous lol). Everyone was talking about that blind cake tasting on ABC where people chose cake mixes over gourmet cakes-it's what many people are used to. And you can't always please everyone, so don't be so hard on yourself. Usually if something feels shady, it is. Buyers remorse, as stated above, it happens. And unfortunately people will try to take advantage of you if you let them.

I know it's discouraging, most of us have learned these things the hard way, but if you stick to your prices and stand behind your product you will eventually weed out most customers that want a cheap cake/something for nothing.

I would definitely be firm but polite about her balance, and if she doesn't pay you I would tell her you'll contact a collection agency to settle her debt (like Jason said) hopefully it won't come to that but it should be enough to get your money. You provided a service and deserve to be compensated as agreed!
post #22 of 53

I personally am having trouble imagining going up to a bride and telling her I didn't like the wedding cake. RUDE!
 

post #23 of 53
Quote:
Originally Posted by dawnybird View Post

I personally am having trouble imagining going up to a bride and telling her I didn't like the wedding cake. RUDE!

 
Oh hells yeah! There is no fricken way I would do that. I have had terrible cake at friend's weddings and never said a word. Even when one came to me and told me how she was disappointed, I glossed over it, and said, "Oh, I had the red velvet, and it wasn't my favorite, but it wasn't bad and I am very picky and only like my own. " Really, what was thinking was it was so terrible, I couldn't stop laughing, like something snapped in my head when I tried it. It tasted like bad box cake, with added flour and red dye. It was so bad, I thought I was imaging things, and took another bite, and when it was still so bad, I spit it into my napkin, and wiped my tongue off and ate some more chicken to get the taste out of my mouth.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #24 of 53
Quote:
Originally Posted by sixinarow View Post

 I really can't imagine seeking out a bride in the middle of her reception and telling her the cake was bad. I have a hard time with that one, unless they have an ulterior motive. I wouldn't refund anything, I think you might be getting played.

I was thinking the same thing....it would take a pretty classless person to tell a bride on her happiest (and most stressful) day in her life "your cake is dry/underdone". I know there are people like that but if you have more than one at your wedding you need to choose your friends better.

 

Unfortunately this isn't a case of giving a refund. It is now a case of trying to get the $$ you are owed. Good luck.

post #25 of 53
Thread Starter 
Update..so I told the bride I understand your concerns please bring the cake back so I may evaluate it since now we're going on heresy ....she replies "the servers at the hall threw it away but it really wasn't done... I didn't have any but my husband says so too" My aunt wants half of her money back since she paid....lmbo seriously????? Ok so half of the cake to feed 40 (that's 20) was served and determined to be not good..... and u want a refund of half of the entire cake...what are ppl thinking? ???? Not to mention she states well if we gotnthis cake from Walmart they wouldve given our refund. .... um yeah but would Walmart have delivered the cake without full payment??? I think not...

Sooo I decided to restructure her quote removing the price of that tier..now since cake doesn't meet the serving amount required to get the original discount anddd I noticed the delivery fee listed wasn't added in total the price isn't too far from the original... am I wrong for doing this? ?? Shoud I still include the discount and leave out delivery since it was accidentally not calculated (although it was listed on the invoice)??
post #26 of 53
How much was the total order price, and how much has been paid so far?
post #27 of 53

........ hells yeah! There is no fricken way............

 

WHY?? do you have to be soooooooooo foul mouth???   There is NO reason for such language. 

post #28 of 53
Why, why, WHY are you bending over backwards for someone who 1.) Will never appreciate it and 2.) Is not going to refer people to you since you aren't going to give her what she wants? She is playing you like a friggin fiddle. At this point, I'd send her an email and say cash for the remainder is due in 48 hours or it goes to collection. You are never gonna make her happy, hon. Even if you give her what she wants, she'll either spread the word that your cake was raw or laugh when she tells the story of how she scammed the cake lady.
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Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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post #29 of 53
Quote:
Originally Posted by sixinarow View Post

Why, why, WHY are you bending over backwards for someone who 1.) Will never appreciate it and 2.) Is not going to refer people to you since you aren't going to give her what she wants? She is playing you like a friggin fiddle. At this point, I'd send her an email and say cash for the remainder is due in 48 hours or it goes to collection. You are never gonna make her happy, hon. Even if you give her what she wants, she'll either spread the word that your cake was raw or laugh when she tells the story of how she scammed the cake lady.
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #30 of 53
My phone is acting up, but the reason I quoted sixinarow's comment is beause I couldn't agree more. She is scamming you, I suggest you tell her that no Walmart wouldn't have delivered it without full payment, and anyways, you are not Walmart. You can refund the single tier if you want, bu LT get your money for delivery. That is the worst part of cake decorating, in my opinion.
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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