"What if I received something "less than perfect"? Since everything we make is made to order by real people whom are not-perfect, occasionally a mistake will happen. That's perfectly natural and could be expected from any business creating a hand crafted product. Please contact as soon as possible and we will do everything possible to correct our mistake (with-in reason). We care about our reputation!! We always want you to contact us if you are ever unhappy with our product so we can make things right."
Have you had a bad experience before to prompt you to put something like this on your site? I wouldn't do this. I want my customers to know I am confident in what I do, and everyone knows accidents can happen. But talk about when and if it even happens. Cover stuff like that in your order form, not on your website. Yeah?
I am confident. I think it's probably an over reaction I have from working for others who always think everything they do is perfect (and it's not). Good point, I will drop that. (In fact I'm probably overly confident....because I get a lot of over the top positive feedback on the taste of my food....maybe I'm scared that I'll let someone down because it's soooo important to me.)
Bummer, I paid someone for this in a sales letter they wrote for me. "Some bakery's excel at taste but not presentation, while others create masterpieces that aren’t very palatable. Real Cake is for people who want both!" Is any part of that good? I was hoping to use those points to separate myself from my competition in my area. In my area the best bakery doesn't do decorated cakes and the best decorators can't bake....
Last question from the most current comments: What do you think is my best work? Which cakes would you put on my front page? (My work looks pretty generic to me I don't have any cool artsy cakes like I see others do.)