"What if I received something "less than perfect"? Since everything we make is made to order by real people whom are not-perfect, occasionally a mistake will happen. That's perfectly natural and could be expected from any business creating a hand crafted product. Please contact as soon as possible and we will do everything possible to correct our mistake (with-in reason). We care about our reputation!! We always want you to contact us if you are ever unhappy with our product so we can make things right."
Have you had a bad experience before to prompt you to put something like this on your site? I wouldn't do this. I want my customers to know I am confident in what I do, and everyone knows accidents can happen. But talk about when and if it even happens. Cover stuff like that in your order form, not on your website. Yeah?