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Have wilton changed the design of the Stand up cuddly bear Pan? - Page 2

post #16 of 59
Quote:
Originally Posted by Peanut66 View Post

 

Can I just ask Mariel9898 is the pan your mother bought stamped at all with anything like the model number or with the Wilton name?

 

 

I don't know as I don't live with my mom so I can't check. That's one of the first pans she bought to make a birthday cake for my sister's third birthday. Still remember it, the bear in a large rectangular cake carved to look like a wagon full of candy. I think that's the pan she's used most often throughout the years, from teddy bears to babies to dragons to graduation bears.

post #17 of 59
Thread Starter 
Quote:
Originally Posted by mariel9898 View Post

 

I don't know as I don't live with my mom so I can't check. That's one of the first pans she bought to make a birthday cake for my sister's third birthday. Still remember it, the bear in a large rectangular cake carved to look like a wagon full of candy. I think that's the pan she's used most often throughout the years, from teddy bears to babies to dragons to graduation bears.

Thats exactly why i wanted it as i thought it would be well used and could be used for other animals as well as bears. I am still waiting for wilton to get back to me.

Annabakescakes has the pan your mom has and she's posted what it printed on it. I'm convinced mine is a counterfeit

post #18 of 59
I bought the large and mini Wilton bear pans 2years ago and they look like the bear on the box with the feet that curve outward. I would be upset as well! I have used those pans for a lot of different animals- I used the big bear to make a dragon last year. If Wilton responds back and says this is the new mold design, you can find the original one on eBay. That's where I have purchased most of my vintage character pans in my collection. So sorry this was so disappointing for you!
post #19 of 59
Thread Starter 

I've just got my reply from Wilton and I'm speechless.thumbsdown.gif I sent them the same pictures i posted here, of the actual pan i got and the box. Read it for yourselves.

 

 

 

 

Quote:

Good Afternoon Lynn,

 

Thank you for sending in the photos of your pan. The pant that you received is the cuddly bear pan. The feet look different in the pan than they will when the item is baked. The pan is a bit larger than the cake itself once it bakes. After baking the cake, the bear will look like it does in the photos online and on the box. You have received the correct pan. If you have any further questions, please let us know!

 

Have a great day!

 

xxxxxxx xxxxxxx

Customer Service Representative

Wilton Brands

1-800-794-5866

www.wilton.com

 

What drug is this woman on, how will the soles of bears feet miraculouslyturn 90 degrees after baking and will look like the photos online?.

 

I have obviously bought a MAGIC PAN!!!icon_mad.gif

post #20 of 59

WOW! I would contact someone else! Or bake a cake in it, and contact again. There is no freaking way.... Did you send the wrong picture, somehow?

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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #21 of 59
Thread Starter 

I sent them the pictures I had taken which I posted at the start of this thread. I didn't send them the one from their own website LOL.

 

However I am currenty composing a carefully worded reply and i am going to send them their own picture, as they obviously don't know what their own tin, needed to bake the finished cake, in the picture, on their own website and packaging  looks like.

 

I'm sure there are US laws about false advertising and misleading illustration.

 

I will post a copy of the email here after i've sent it.

 

Still speechless or as we say in the UK Gobsmacked!

post #22 of 59
Quote:
Originally Posted by Peanut66 View Post

I've just got my reply from Wilton and I'm speechless.thumbsdown.gif I sent them the same pictures i posted here, of the actual pan i got and the box. Read it for yourselves.

 

What drug is this woman on, how will the soles of bears feet miraculouslyturn 90 degrees after baking and will look like the photos online?..

 

I have obviously bought a MAGIC PAN!!!icon_mad.gif

I have been following this thread without commenting - until you posted this - LOL!!!!!!!!  Magic Pan indeed.

 

I had an issue with Wilton a while ago (bad color) ruined a bucket of Satin Ice.  I sent them a pic of what the color did.  They sent me a new color and 5lbs of Wilton fondant (I don't use).   I called and they said they wouldn't reimburse me for my Satin Ice. 

I agree with Anna.  If possible, Bake the cake and put the cake and the box pic next to each other and contact someone else. 

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post #23 of 59
Thread Starter 

Also I didn't realise i'd ought a PANT !

post #24 of 59
Thread Starter 

OOPs having a problem with my b sticking a nuisance when your typing about ears LOL

post #25 of 59
Thread Starter 
Quote:
Originally Posted by JWinslow View Post

I have been following this thread without commenting - until you posted this - LOL!!!!!!!!  Magic Pan indeed.

 

I had an issue with Wilton a while ago (bad color) ruined a bucket of Satin Ice.  I sent them a pic of what the color did.  They sent me a new color and 5lbs of Wilton fondant (I don't use).   I called and they said they wouldn't reimburse me for my Satin Ice. 

I agree with Anna.  If possible, Bake the cake and put the cake and the box pic next to each other and contact someone else. 

I'm reluctant to bake a cake in it, as the shop have offered me a full refund. ( which i'm sure i won't get if i used it) The girl in the shop agrees with me as i phoned her and she checked the rest of her stock, which are all the same as mine.

 

I don't know if its the shop who are buying counterfeits either knowingly or unknowingly or Wilton who have their stuff made in China under licence and are turning a blind eye to fakes being made and passed off as genuine.

 

If Wilton acknowledged it was a fake and the shop was at fault not them, i would then be happer and more confident to try and buy one from somewhere else.

 

I am reluctant to buy a new one online( following their reply) as most suppliers are just using the wilton website pictures. I'm trying to buy a used one off ebay,( where i can see the picture of the pan!)  but there are not many for sale on ebayin the UK, and the shipping cost from the US are more than the cost of the pan

post #26 of 59
Thread Starter 

Here is my reply to Wilton lets see what response I get this time

 

Quote:
Hi xxxxxxxx
 
I'm sorry but I totally disagree for the following reasons
  1. The soles of the bears feet are pointing forwards in the pan I have purchased and to the side on the picture on the box and your website.
  2. The bears legs are stubs on my pan and the arms lack definition.
  3. The bottom of the bears tummy is not level with his heels which will result in the bear sitting on cylindrical lump of cake.
There is no way this will look the same as the image on the website once baked.
 
This is supposed to be the Stand Up 3d cuddly bear.
 
Attached is the picture from your website, 2105-603-main.jpeg
 
Also attached is the picture of the pan and the box it came in, image(3).jpeg in and it is clearly different.
 
I agree that the picture of the finished bear both on your website and the box my pan came in are the same. However, the actual pan I recieved is different from the picture of the pan on the website and box.
 
If the pan I received is different to the pan on the website and the packaging, I don't see how the finished cake could be the same.
 
Please could you have a closer look at the images.
 
If you are saying I have recieved the correct pan, and this is the pan Wilton are now supplying, then there should be an accurate representation on the website, the packaging and instructions.
 
I bought this pan based on the images on the website and packaging. What I got was something completely different and didn't match either image.
Please could you have another look at the images and perhaps look at your current stock of this item for comparison.
 
I am concerned i have been sold a counterfeit item.
 
Kind Regards
post #27 of 59
Very professional! I need to take lessons from you, as I would've started my reply with ,"look here you blind buffoon...!"
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #28 of 59
Quote:
Originally Posted by Annabakescakes View Post

Very professional! I need to take lessons from you, as I would've started my reply with ,"look here you blind buffoon...!"


 OMG - You're too funny!

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post #29 of 59
Thread Starter 
Quote:
Originally Posted by Annabakescakes View Post

Very professional! I need to take lessons from you, as I would've started my reply with ,"look here you blind buffoon...!"

It took me ages to word it tactfully, my first reaction was exactly as yours and did toy with the idea of asking her what mind altering substance she was taking I also thought about using "you cannot be serious!"   a la John McEnroe  But took my time and went for diplomacy not usually my forte

 

I only just managed not to mention the PILE!

post #30 of 59
This is terrible! I would take it back. If you want I would be happy to try to find you one, I have has a lot of luck looking in antique stores and thrift stores finding Wilton pans as well. Any idea how much shipping from Knoxville, Tennessee to you would be? I would like to help you! I wou,d send you mine but I'm really attached to it :0) or if someone on here isn't using theirs? I will totally open any pan in a box from now on!
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