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Anyone having trouble with checkout security at GlobalSugarArt? - Page 2  

post #16 of 104

This happened to me twice when ordering from there! I wasn't sure where my card number had gotten compromised because I had used it at a lot of different places (online and locally). But when I got my new card the only purchase I made was from Global Sugar Art so I knew it had to be there! This is really unfortunate because I love ordering from them! I also sent them a message asking if they will be using PayPal or some other form of secure checkout soon. Where else is a good place to order supplies from? I order from them and from cakedeco.com, but I find that GSA has so much more.

post #17 of 104

Good to know!  I had fraud on my cc, not from GSA, but whoever took it used it for a cell phone, car insurance, and COURT FEES!!!  MY cc bailed someone out of jail...

it might not even be an employee at GSA...hackers are smart and can log into a business to steal info.

post #18 of 104
Thread Starter 

Oh my! thank you all ~after reading your comments I went back and looked at the credit cards that were compromised in the past year (one of which got replaced multiple times) and I noticed that almost every time it was compromised it was shortly after placing an order with GSA. This last time someone went shopping at Barnes and Noble, Netflix, a video game outfit from TX and a couple of others I don't remember now)

 

I will attempt to also get a hold of Alan and let him know what is happening.  I cannot purchase from them again until either the issue is resolved, they add Paypal as a checkout option, or I can figure out a way to get prepaid cards or one-time use card numbers.  

 

I think this will hurt their business eventually, as I am certain we are not the only ones that this has happened to.  


Edited by vcheddar - 11/23/12 at 6:00am
post #19 of 104
Thread Starter 
Quote:
Originally Posted by Norasmom View Post

Good to know!  I had fraud on my cc, not from GSA, but whoever took it used it for a cell phone, car insurance, and COURT FEES!!!  MY cc bailed someone out of jail...

it might not even be an employee at GSA...hackers are smart and can log into a business to steal info.

oh no! I bet your cc issuer wasn't happy either about bailing someone out... ;)

it could be hackers, they sure know all the tricks, but their security must be dismal because it has been happening for a while.  From my own experience (see above comment) I think it must be someone on the inside.  Perhaps not using it themselves, but selling the numbers to someone -in the U.S. or overseas (last year someone bought plane tickets to Chile with my CC!). I don't want to make more trouble for them, but I am considering calling the fraud detection dept from my CC and letting them know what I suspect. We'll see. I'll wait to see how receptive GSA is to my phone call.


Edited by vcheddar - 11/23/12 at 6:08am
post #20 of 104

Wow, this happened to me as well and I didn't even think about it being them.....now I'm aware and I just reordered.  Time to go look at my account.  I will not reorder again.  This is really unfortunate.

post #21 of 104

This happened to me recently also, and the weird part is, someone tried to spend a lot of money at a site that sold really nice aprons.  I think it was called "Flirty Aprons"?  I thought it was such a coincidence because I have a cake decorating business, but my card is in my name, not a business name.  Now this seems really, really suspicious!

post #22 of 104

I just checked and my business account was dinged for $149.99 at Newegg.com.  I will not be using GSA again, I don't care how much cheaper they are.  This is the second time in 3 months.

post #23 of 104

I recently had the same experience. I ordered from GSA and a month later things were being charged to my account. My cc had to issue me a new card.

post #24 of 104

I just ordered from them this morning.  I noticed there was a paypal option on their checkout, but I clicked on it and nothing happened, so I had to use my card.  I will be very upset if it happens again!

post #25 of 104

YES...just happened to me...placed order 18 Nov, 2012...credit card compromised 23 Nov, 2012...no doubt breach came via GSA since card was not used elsewhere.

 

I'd never shopped with GSA before...website required registration to checkout...registration page (account setup) was unsecure (http vs https, questionable)...but checkout shows secure (https)...not sure where breach occured?

 

Because of this thread, I'd been keeping a close watch on my credit card...checked charges on 22 Nov, 2012 and all was well. Received call from credit card company the morning of 23 Nov, 2012...rep stated suspicious activity in the form of 'robo' type charges to 'gaming' entities without bonafide addresses (phone contact only). I'm thankful my credit card company was looking out for me.

 

Attempted to call GSA to have my account wiped out...answering service response only...unable to reach live human...will continue to attempt contact after holiday.

cake-hole

 -- (noun) Mouth, i.e. the orifice one ought to be using for eating cake rather than talking $#!7

Anniversary
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Easter
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cake-hole

 -- (noun) Mouth, i.e. the orifice one ought to be using for eating cake rather than talking $#!7

Anniversary
(6 photos)
Easter
(5 photos)
post #26 of 104

I guess we're all experiencing this problem.  My husband decided to surprise me with some new decorating supplies and had placed an order at GSA using his credit card.  Not knowing that, I placed an order using my debit card, again from GSA, and both purchases were within a few days of each other (but thank goodness we each ordered different things!).  Both of our cards got hit, but not too badly.  I keep a close eye on our accounts so caught it quickly and cancelled both cards.  Very inconvenient to do that because like someone else on here said...I use my debit card a lot.  Didn't connect it with GSA at the time, though, until I read this post.  Hopefully they're working hard at getting something done about it because they have the largest selection that I've seen on line and prices aren't too bad.  Just wish they'd lower their shipping fees somewhat!  If you want to purchase just one or two items, the shipping is outrageous, especially when they're small items. 

post #27 of 104
Thread Starter 
Quote:
Originally Posted by Gerle View Post

I guess we're all experiencing this problem.  My husband decided to surprise me with some new decorating supplies and had placed an order at GSA using his credit card.  Not knowing that, I placed an order using my debit card, again from GSA, and both purchases were within a few days of each other (but thank goodness we each ordered different things!).  Both of our cards got hit, but not too badly.  I keep a close eye on our accounts so caught it quickly and cancelled both cards.  Very inconvenient to do that because like someone else on here said...I use my debit card a lot.  Didn't connect it with GSA at the time, though, until I read this post.  Hopefully they're working hard at getting something done about it because they have the largest selection that I've seen on line and prices aren't too bad.  Just wish they'd lower their shipping fees somewhat!  If you want to purchase just one or two items, the shipping is outrageous, especially when they're small items. 

Gerle, this is not something new, it's been happening to some of us for a while, so I am not sure that they know they have a problem, or the problem is inside.

post #28 of 104

My card was hit as well- a few months ago- my cc called me- I called GSA and they seemed "surprised"-- hmmm- I am going to have to go through all my accounts over the last year and check for fraudulent charges-

 

I have NO doubt they are losing MASSIVE business- it is a shame- but I will not shop through them anymore- 

 

I know I would feel better if the owner sent a message to the many who have supported him for so long-

post #29 of 104

I did wind up sending a message thru the "contact us" option of their site. Not sure they'll care, much less do anything about it. But the fact that so many have experienced this is ridiculous. How can you run a business like that?

post #30 of 104

Owner of GSA is Chef Alan Tetreault...

 

He is a member of Cake Central community under profile AlanT...ref http://cakecentral.com/u/291753/alant. Prior to my card being compromised, I PM'd him hoping he would join this discussion. He's responded to threads in the past, but I can't find any recent posts. Maybe he doesn't frequent Cake Central anymore?

 

GSA business appears to be growing...as of Aug 2012 was slotted to expand (see http://pressrepublican.com/0100_news/x236908387/Global-Sugar-Art-continues-to-grow for details)...sure hope he cares about this website security issue.  


Edited by virago - 11/23/12 at 3:03pm

cake-hole

 -- (noun) Mouth, i.e. the orifice one ought to be using for eating cake rather than talking $#!7

Anniversary
(6 photos)
Easter
(5 photos)

cake-hole

 -- (noun) Mouth, i.e. the orifice one ought to be using for eating cake rather than talking $#!7

Anniversary
(6 photos)
Easter
(5 photos)
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