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Anyone having trouble with checkout security at GlobalSugarArt?  

post #1 of 104
Thread Starter 

Hello! I have ordered numerous times from GSA with no problems. Because of it, I dedicated a CC to their online orders.  Just placed an order a couple of days ago and my brand-new CC was compromised and used for fraudulent transactions.  Do they use secure servers? I guess I haven't paid attention to that.

 

The CC's fraud department is investigating, so I won't be responsible for the charges, but I wonder if this has happened to anyone else recently?

post #2 of 104

Three times since June. And each time I had to wait 10 days for a new card AND close my checking account. I won't order from there again.
 

post #3 of 104
One alternative is to use is a virtual credit card number, if your bank offers this feature you can generate credit card numbers that are only good once.

http://blog.credit.com/2011/06/worried-about-online-security-use-a-temporary-credit-card-number/
post #4 of 104
Thread Starter 
Quote:
Originally Posted by HeyWife View Post

Three times since June. And each time I had to wait 10 days for a new card AND close my checking account. I won't order from there again.
 

My cc has been compromised in the past, as recent as a month or so ago.  Looking back now, I suspect it was them before too, but because I was using the same card for a lot of other transactions, I didn't make the connection.  Only noticed this time because it's the only transaction I had on a never used card number. What a shame.  I thought they had a really good range of products, but won't be able to use them again unless things improve. 

post #5 of 104
Thread Starter 
Quote:
Originally Posted by jason_kraft View Post

One alternative is to use is a virtual credit card number, if your bank offers this feature you can generate credit card numbers that are only good once.
http://blog.credit.com/2011/06/worried-about-online-security-use-a-temporary-credit-card-number/

that is a great idea.  I don't think my bank offers that, but I'll inquire. thanks!

post #6 of 104
Quote:
Originally Posted by jason_kraft View Post

One alternative is to use is a virtual credit card number, if your bank offers this feature you can generate credit card numbers that are only good once.
http://blog.credit.com/2011/06/worried-about-online-security-use-a-temporary-credit-card-number/

Jason the things you know are AMAZING! I'll definitely look into this.My CC as recently compromised but thankfully the CC company caught on before the transaction went  through. AND I usually shop at GSA. Hmm. I'm scared now. The thought of a life without GSA....IS. SO. SAD.Yep, gotta look into this virtual card thingy. Thanks Jason!

post #7 of 104
YES!!!!!
After my last two purchases @ GSA my CC (two different ones) were compromised!!!!!
I think we should contact Alan, the owner, and let him know that this problem might affect his business sales.
post #8 of 104

YES!!...and I've ordered from them many times! Hate that it's happened to anyone but glad to know I'm not the only one. I placed an order online with GSA back in September. They didn't have a couple items I was looking for so I also ordered from Cal Java though I'd never used them before. I got a call from my CC fraud dept. after that so I attributed the breach to Cal Java. Got a brand new card, ordered from GSA and the trouble started AGAIN!!. Some of the charges were to sypstream.com and newegg.com. Had to get another new CC & sure won't be ordering online until security is assured.

 

I agree that the company should be contacted about this issue.

In my opinion, cake should be at the base of the Food Pyramid.
In my opinion, cake should be at the base of the Food Pyramid.
post #9 of 104
How long after your transactions with GSA did the fraudulent transactions happen? I purchased from 5 suppliers in September, and on nov. 12 4 fraudulent transactions showed up on my debit card. 1 for a company called Skinit.com and 3 purchases of antivirus software from a company in Australia. My bank is investigating, had to kill my debit card and get a new one, and got a provisional credit for the charges, and had to file a report with local law enforcement. I use my debit card a lot as I don't use credit cards at all, so it was a real pain. Makes me mad that I won't ever know who did this and how they got my number:(
Facebook: Pamela's Cakes & Confections

Pamela's Cakes & Confections is a home based business, inspected and approved by the North Carolina Department of Agriculture and Consumer Services Food and Drug Protection Division.
Facebook: Pamela's Cakes & Confections

Pamela's Cakes & Confections is a home based business, inspected and approved by the North Carolina Department of Agriculture and Consumer Services Food and Drug Protection Division.
post #10 of 104

Thanks for the information.  I will not be ordering from them either. If anyone knows the owner it would be wise to contact them and let them know. It must be someone that they have working for them that is dishonest. Word does get around quick and it will hurt his business for sure. 

 

I normally pay through pay pal when I order on line since most places take pay pal. I learned my lesson one time when I did not use pay pal and my card got compromised.   My credit card company always emails me the minute my card is used which is a great feature because you catch it immediately and call the credit card company and tell them it was fraud. I did have to cancel my card and get a new one which was a pain.  You might ask your credit card company to email you also whenever your card is used.  They will normally do that for you if you ask them. It is an automated response and the computer sends an email automatically. If you are using debit card you can call your bank and also ask them if they can automatically generate an email to you every time your card is used.

 

Fraud is rampant this day and age and we have to be on guard every minute. I am so sorry that you had to go through all of this.


Edited by remnant3333 - 11/22/12 at 8:57am
post #11 of 104

My card has been compromised twice in the last 3 months (two different cards). I suspected GSA, after reading this thread I'm now convinced. Boo - they had fairly decent prices and quick shipping. Oh well, off to find another supplier....

post #12 of 104

GSA and CK both resulted in stolen credit card issues for me and another person I know. I'm going to use one of those disposable credit cards you can get at CVS when I order from them from now on, my bank doesn't do the disposable numbers.

 

I only use paypal when I order through anybody online if it gives me the option. That's never resulted in a number being stolen.

post #13 of 104

Thanks so much for this post.  I ordered from GSA as well and my card got hit - for a $400 watch in Texas and a .50 cent charge over seas, "they were testing the waters for a larger hit".  My bank caught it and stopped my card immediately - unfortunately I was at a store trying to charge crafts to it but was able to use another card instead.  Had no idea who could have done it but am now suspicious of GSA too.  Thanks.

post #14 of 104

Ok, I just went to their site and left a message.  Maybe if we all do the same they'll get a secure sit up and running soon so that we can keep shopping with them.  There's safety in numbers, please let them know.  If this was your business, you'd want to know and would appreciate the information.

post #15 of 104

They do know about it, and so does CK. whether they can stop it or not is another issue. Just use the temporary cards on both sites to be safe! I'll never use my credit card on either one again, I don't trust them to fix it. All it takes is one crooked employee to have it go bad no matter how secure they have the system.

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