I Just Want To Crawl Under A Rock And Hide.....
Business By MissNinis Updated 15 Oct 2014 , 6:01pm by babyblue113
Hello all
I just delivered a cake to a customer and soon as I got home I had an email that said she was so upset and cannot believe I mad that cake, she could have done a better job... and she was going to post it to my business page.....
I am so upset right now, I have never had a complaint on my work so I feel terrible....even thought I gave her a huge discount..... I still feel like S*#t....I just want to crawl under a rock an hide..... I am at the point I want to stop making cakes now.....ive been in my kitchen since 6pm last night working non-stop on her cake .....an she didn't even like it or say thank you.....just I cant believe you did this to me...
I don't know how I am suppose to feel right now!!!
She said as soon as I left that one side collapsed, but she did not send me a pic of it so I don't know if she is just lying or did it really happen.....ugh...she said I feel like bringing this back an throw it at your front door .....are you kidding me .....ugh......I just want to hide....I don't like feeling like this.....I did block her and any an all contact to my page....
I am still learning the whole pricing thing, even though I have been making cakes for 10 years......so the cake she wanted was a closed bible cake, to feed 100 people.... full sheet... 4 layers.....FRESH strawberries, bananas, pineapple, blue berries, & kiwis.....an I only charged her $75.... my supplies and ingredients alone were $80....so I basically made her that cake for free.....ugh....I don't want to do this anymore...... Im at the point I just want to make cakes just for my family....I cant handle rude customers.....ugh.....;'-(
APictures would be helpful. If she's a paying customer and didn't get what she asked for her reaction could be completely justified. No, she didn't say it in the nicest way. On the other hand, she could just be a crazy person. We won't be able to give you advice until you show us what happened
she wants to throw a bible cake at your door? over react much? not really very cohesive there on her part --
was the fruit on the inside of the cake or the outside? i mean maybe the fruit set something in motion because there were no dowel or anything right? that's a lotta juicy fruit--was the cake kept cold? so if the fruit was in the layers--did you have a nice dam around the cut fruit--maybe the fruit adorned the outside though --
she's coming off a little suspect to me with what you've written --she seems a little too angry to be for real -- but idk
well i mean as soon as you left someone mighta dropped it on the table and caused it to avalanche too--if it was secure when you left and it was good and cold...i mean
here's a thought--what kind of board did you have it on--was it a little bit flexible? or completely 100% inflexible?
and i'm sorry this is happening--i just wanna play nancy drew with you and help figure it out
AIs that the same cake you're asking help with here: http://cakecentral.com/t/774080/need-help-asap-please#post_7508126
4 layers with all those fruits, it can definitely collapsed. The fruits might have made your cake layers soggy and/or they way you layer the cake, fruits, and buttercream(?). Unless you show us a photo, we can only guess what really happened.
ADid you use buttercream or the cool whip/condensed milk that was suggested on your other thread?
Not much anyone can do to help you without pictures. Does she have pictures of what happened? If she does not then she cannot say much to you about your work. I wouldn't stop making cakes over one complaint, I just would not deal with customer again. Also, you charged too little and when you charge too little it says you don't think your work is worth the effort, which is portrayed through to customers like the one you are speaking of.
when i layer fresh fruits-- i cover the layer of cake with whipped cream, lay the fruit like a mosaic on top of that cut small so it will serve nicely, then another layer of whipped cream --all that has a buttercream dam around it (should mentioned that first) and the fruit is completely encased in well beaten not weepy whipped cream--holds it like glue--all that cold fat --
if it was just seeping into the cake it might cause a problem--but still if it was cold and kept cold--idk because her reaction is so overboard it makes you wanna draw back kwim--
have you worked with this type of fruit filled cake before?
ASounds like you need to chalk this one up to the school of hard knocks, do some research to find out what cakes sell for and possibly also on the cottage food laws in your state, because most don't allow fresh fruit fillings. And, yes, no cake goes out without a photo. Also take some with your phone at the delivery, also.
AAnd I don't see how you didn't know you'd undercharged considering you were charging 75 cents per serving. I thought this was sort of a gift or something. You've been doing this 10 years? I can't understand why you'd do this to yourself. You need to take better care of you.
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And I don't see how you didn't know you'd undercharged considering you were charging 75 cents per serving. I thought this was sort of a gift or something. You've been doing this 10 years? I can't understand why you'd do this to yourself. You need to take better care of you.
Ive been doing it for 10 years but for family and friends never for other people
AIt's ok. Just charge it to experience :) also i guess know your limits too. People order buttercream cakes from me all the time but i usually turn them down and tell them that i really am no good in making a clean buttercream cake. My piping sucks! Hehehe that's why i stick to fondant, much more forgiving (for me anyway). If they insist, i direct them to other bakers whom i know will be able to give her the cake she wants and meet her expectations :)
Stop feeling bad or sorry for yourself, at least now you know how to make a fruit filled cake :) and make sure that it's structurally sound :) we all learn from all our little and big "oopsies"! :) keep on caking!
Is that the same cake you're asking help with here: http://cakecentral.com/t/774080/need-help-asap-please#post_7508126
4 layers with all those fruits, it can definitely collapsed. The fruits might have made your cake layers soggy and/or they way you layer the cake, fruits, and buttercream(?). Unless you show us a photo, we can only guess what really happened.
OP did you follow any of the advice shared with you from the precious post when you first said that you 'need help asap please'? Which of these professional bakers tips did you try?
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