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Complaint! - Page 2

post #16 of 28
Thread Starter 
That answer is amazing! I've not been doing this long and it was the first complaint I've had and it completely threw me icon_sad.gif and not just on ingredients but including the huge cake box and board too it all came to around £50 icon_sad.gif
post #17 of 28

Try not to let it get to you too much.  It may be worth shopping about for your ingrediants though as £50 sounds quite expensive, even if they were very big cakes.  The Sugar Shack does good value boards/boxes...I use them all the time now and delivery is free over £15 :-) I once forgot to order something and had to resort to hobbycraft...they had it buy my goodness, was it expensive!  hth x

post #18 of 28
Thread Starter 
Hiya, yeah I do normally try and get things cheaper but this certain lady was being a pain. Every time I asked her what she wanted etc she was like "up to you" "you decide" and was being very unhelpful so I thought there was a chance it was going to fall through and kept putting off paying a deposit so I waited until I'd received the deposit before getting everything so I didn't have time to shop around! icon_sad.gif but will defo look at that website. Out of curiosity do you all get payment up front first or on collection/delivery with a deposit?
post #19 of 28

I get payment in full before I do any work on a cake.

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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #20 of 28
Quote:
Originally Posted by katies135 View Post

Hiya, yeah I do normally try and get things cheaper but this certain lady was being a pain. Every time I asked her what she wanted etc she was like "up to you" "you decide" and was being very unhelpful so I thought there was a chance it was going to fall through and kept putting off paying a deposit so I waited until I'd received the deposit before getting everything so I didn't have time to shop around! icon_sad.gif but will defo look at that website. Out of curiosity do you all get payment up front first or on collection/delivery with a deposit?


Makes sense then :-) Sugar Shack is great...but it's amazing how much stuff you 'suddenly realise you need' to make it up to the £15!!  lol.  I take 50% on booking to confirm it (irrespective of the cake type) then the balance is due 4 weeks before the event (or 6 weeks if there's a fruitcake in there).  If something's being booked last minute, I ask for everything upfront unless I know the person very very well.  Is something goes pear-shaped then you shouldn't loose out financially and it's your call as to if you want to refund anything depending on the circumstance. x

post #21 of 28
Quote:
Originally Posted by katies135 View Post Out of curiosity do you all get payment up front first or on collection/delivery with a deposit?

 

Getting a deposit (return customer half payment at least two weeks before due date, new customer payment in full) is basic to running a profitable business. Without that deposit it's too easy for someone to cancel the order without even notifying you.

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post #22 of 28
Quote:
Originally Posted by MimiFix View Post

Getting a deposit (return customer half payment at least two weeks before due date, new customer payment in full) is basic to running a profitable business. Without that deposit it's too easy for someone to cancel the order without even notifying you.
Heck yes, payment in full before even thinking about cracking that first egg.
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
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post #23 of 28
I have been doing well with 50% up front and then I get the remainder of the balance st pick up. Except for weddings which the remainder is due 14 days before the wedding. I haven't had any problems, I try to weed out customers who are trouble, there are signs.

I think in a month or so ill probably go to asking for full payment if its under a certain amount
post #24 of 28
Always full payment up front here too. (50% to book, the rest 1-2 weeks before event date, depending on type of event/size of cake). IMO there's no reason not to get full payment up front.
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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post #25 of 28

When I had a retail bakery, all special order cakes were paid in full when ordered. I took a deposit for any cake that came from the display case, so if the customer never showed we could still sell it. But if you have a home-based business, then there's not much you can do with an unpaid order. So it's smart business to get payment in full.

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post #26 of 28
Quote:
Originally Posted by ellavanilla View Post
 

jam under fondant is the classic way of sticking the fondant on, and it's a very, very thin layer of something like apricot, so that it's flavorless...So if you'd gone with jam she would have gotten less. 

 

"Dear Mrs so and so, 

 

In order to create a smooth and even finish on a fondant covered cake, the amount of buttercream must be limited, as in the cakes I created for you. 

Had I used jam as an undercoating, there would have been even less between the fondant and the cake, as jam is merely a glue to stick the fondant to the cake.

 

In the future, if you wish to have a cake with a higher buttercream to cake ratio, may I suggest you order a buttercream cake with no fondant. 

 

As it stands now, your cakes were done properly and at an extremely low rate, and since the cakes were consumed, I won't be able to refund anything from your purchase. 

 

Sincerely,

Happy Cake Baker"


well said, done.

post #27 of 28
I don't use any less buttercream under my fondant...why would you use less? I'd be upset if my pretty cake didn't have more than a smear too.
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #28 of 28
Sounds like she just wanted the cakes at half the price! She seemed to pack it down well..so its not like she didnt like the cakes...some peoe are shameleas...dont refund anything!
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