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Refund - Page 2

post #16 of 21
I really do understand your predicament and I'm a stickler for following details to the letter....

From just a public relations stand point I would consider doing SOMETHING. It's not your fault that her wedding got cancelled and I'm sure she's not getting her money back from other cases. If its not too much troubled for you I would really try to make it
post #17 of 21

By making a cake for the value of the deposit, you run the risk of creating a precedent.  Word travels, and if your bride mentions that you did that for her, then others might feel they may have that same option for any number of reasons.  Some customers may not be as nice about it, and more demanding, with "But you did it for her!" being flung at you.

 

If you do choose to make a consolation cake, then make sure she knows that this is a strict one-off, and that she's not to spread that news.  If your contract is very clear that deposits are non-refundable, then you have no obligation.

 

On the other hand, as K8 mentioned, if you do choose to do a consolation cake, then you will probably get her return business.  :-)

 

Difficult decision.

post #18 of 21
Quote:
Originally Posted by KathleenC View Post
 

On the other hand, as K8 mentioned, if you do choose to do a consolation cake, then you will probably get her return business.  :-)

 

 

i guess i didn't explain that very well-- i kept all her money from the first order -- she chose to cancel rather than pay the balance and get a cake--i always tell my brides that the wedding taking place is not contingent on the cake being produced -- the cake order is independent of the wedding -- and i explain it all as cupadeecakes did --

 

so in my case i did not do a consolation cake with funds from the first order because that money was forfeited--but she did return to pay in full (from zero) for the next cake--

bad artists copy, good artists steal
pablo picasso

 

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bad artists copy, good artists steal
pablo picasso

 

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post #19 of 21
Quote:
Originally Posted by -K8memphis View Post
 

 

i guess i didn't explain that very well-- i kept all her money from the first order -- she chose to cancel rather than pay the balance and get a cake--i always tell my brides that the wedding taking place is not contingent on the cake being produced -- the cake order is independent of the wedding -- and i explain it all as cupadeecakes did --

 

so in my case i did not do a consolation cake with funds from the first order because that money was forfeited--but she did return to pay in full (from zero) for the next cake--

 

Ah...sorry!  I misunderstood.  Thanks for clarifying.  :)

post #20 of 21

Since your cakes cost more than her deposit, I would explain that if she wants to use her deposit towards another cake she will still have to pay the difference. 

 

Weddings get cancelled.  I wonder if she is asking the caterer to still give her food just because she paid him or her a deposit.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #21 of 21
Many years ago I had a bride of a solldier. He was in training and they were getting moved every 30 days or so. She finally gave up trying to plan her wedding. (They got married at the courthouse before he deployed.)
EVERY vendor gave her the value of her deposits in product. She had the venue for 2 hours, the florist made a few centerpieces, the caterer made snacks and I made a cake and she threw her mom a fabulous birthday party.
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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