Hey everyone. I really really need some advice. I'm so upset about what has happened.
I made a cake a couple of weeks ago for a client. The lady asked for a chocolate cake filled with fresh fruit.
Anyway, I didn't hear from her in the days following the event, which worried me as my clients normally message me to thank me for the cake ect.
I received a public message today from this lady and she said "Oh look, it's my kids cake!!! It might look beautiful but it was far from it. You are a joke. The cake had 3 little pieces of fruit in it and was a block of sponge cake which was horrible. Your cakes are a rip off!!!"
As you can imagine my horror at reading this awful feedback. In my defence, the cake did not have 3 little pieces of fruit in it, I always make sure my cakes are filled with plenty of fruit, so this is not true at all.
As for the sponge cake, I always taste the top part which I cut off to level the cake. And they are always how I want them to taste.
I'm so upset by this, it makes me want to stop anything to do with baking. I've been baking for 2 years and I feel I have learned a lot since then, this feedback has left me feeling gutted.
If anyone can give me some advice about this, I would be so grateful.
Thank you in advance