just need some advice on how to handle this issue. I know the value of requesting that deposits be paid , but I am a home baker and once in a while get those customers,who are friends of a friend .
long story short . customer is a return client who placed an order for 7 baby block cakes each 3x3 with 5 dinosaur figures , the order came in late and I took it on without any extras charges as I wasn't too busy even though it meant having just 3 days to bake , model figures and decorate cake.
she requested vanilla cake and I gave her a price. I was almost starting the cake had butter and all ready to go, got a text saying she no longer wants vanilla , she wants a chocolate raspberry torte type cake . I didn't want to haggle over a price change and just let it go. I have made cake filled , cut out the blocks and ganached , colored the fondant and made figures, barely slept the last two days working on the cake. was getting ready to cover with fondant and decorate and another message , she no longer wants cake tomorrow, the baby who's birthday it will be is sick and has been taken to the ER she wants to move pickup date to next week saturday. this is less than 24 hours before she is supposed to pick up the cake.