Oh, it's been two days since it happened and my nerves aren't getting any better. I still feel so bad but keep telling myself that it could have been worse, and I will explain. I have been doing cakes for a while and did a handful of wedding cakes in the past year with success. But this time for some reason all week I had a really bad feeling in the pit of my stomach. I always travel my cakes fully stacked and this time I wasn't sure about it. So for a while on the day of decorating the cake I left the top two tier unstacked. But it's a buttercream cake and assembly onsite isn't as easy as stacking fondant cakes on site. If you wait to long to stack buttercream cakes the buttercream cracks when stacking as the cake shifts on the cardboard. So what did I do, I ended up stacking at home at taking it that way. I still had this awful feeling. We are almost there and my daughter sitting in the back looks behind her and says the cake is leaning against the door! OMG! We stop and I go in the back seat because if I opened the trunk in my suv the cake would have fell out. So I said the cake is gone! The bottom tier was completely smashed and I had to pull back on the other 3 tier to bring it back up and hold it all the rest of the way to the venue. All I could do is tell them the other 3 tiers are servable but not presentable. We get there to the brides cousin and give the bad news. We go get trays to put the 3 tiers on to put in the kitchen to serve. She was actually great and was looking for the best sides to see if I could fix something and put something on display. But my little repair kit wasn't going to do it. So I ended up running home (25 minute drive) and made a batch of buttercream and all my other gear and went back. I was able to redo the top two tiers but the 3rd tier had a huge split in the middle and would have been too unstable to be stacked on. The 4th tier was just crumbs and was totally unservable
So when I say it could have been worse, I mean at least they had something to put on display and serve. The cake was cute but I have an unhappy bride...can you blame her?!
Of course they want a refund! But what do you think is fare? They paid $400 for it and they had 3 tiers to serve and a 2 tier on display. What would you give back??