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How do you respond to a client/friend who compares the prices you give her to that of others? - Page 2

post #16 of 24

"It's okay to be "chummy with her" and remain friends, just don't sell her any more cake. When you refuse her "order" tell her the pricing issue is causing friction, and you would prefer to prioritize your friendship with her over business. Then proceed to hand her the information of the nearest custom caker. I bet she would appreciate you more after one full priced cake from the competition."

 

 

 

 

^^ This. What vgcea said.

 

I did this successfully with a friend. After taking her business elsewhere initially and she saw that her only other two options seemed to be bakers who charged her the whole full price (I always gave her a discounted price on every cake she ordered from me frequently) or bakers who where cheaper but the quality of their cakes didn't match up to what she was used to getting from me (her words), she quickly came back to me and now pays what I quote her. Stand your ground. Good luck icon_smile.gif
 

post #17 of 24

It's so hard dealing with friends/family. When you are first starting out they are your main customer base, but quickly you realize what a PITA they are!

 

I've had to re-think my strategy in the past fe months.Now, all immediate family members get a cake on their birthday (it's part of my gift) and I will take flavor/theme suggestions but ultimately I design the cake - so it's something I want to do for my portfolio! And I'm not talking huge tiered cakes, usually a single layer 8-10".

 

Other (very, very) close friends get 20% off and I clearly write up the invoice and state the 20% discount (so they don't go running around telling everyone I'm the cheap cake lady).

 

Everyone else pays full price. I used to give the 20% to almost everyone I sort of knew and a) it's just bad business, might as well just charge less b) they didn't appreciate it anyway and still complained!

 

I actually kind of cringe now when people I know socially ask about the cake business. I really prefer to keep the two circles separate just to avoid this issue. I know my prices aren't cheap and I don't want them to feel awkward asking for a quote then going elsewhere. Or worse going with me out of a feeling of obligation and resenting it.  Friends and business just don't seem to mix.

post #18 of 24
Thread Starter 

Thanks everyone for giving me your opinion on the matter. I think more than her wanting a lower price what irritates me most is her wanting sole benefit of the discounts I give. I mean, I've given her discounts on every order for the last 3 years, her daughter even got a free birthday cake from me last year, and I don't skimp on the design even when she tells me that this is all I can pay you for this cake I ask you to make, so if I decide to up the price a bit on all her future orders, I kind of expect that as a friend, she would understand that she's already benefitted from my services for 3 years, time to pay for my services properly and that if I want to give a discount to another acquaintance, that is my call.  True, she was responsible for my getting my  first big order, but that person didn't even haggle when I charged her full price. I'll try vgcea's advice, quote her on the mermaid cake and tell her to check out other established bakers as well. If she doesn't come back I'll just make a dummy as you guys suggested and post it for her to see what I can do at the price I wanted to charge her. icon_biggrin.gif   I know it's kinda mean but...if she wants to make money, so do I! stuff we use for the trade aren't exactly cheap.

post #19 of 24
Thread Starter 
Quote:
Originally Posted by Kadesan View Post

"It's okay to be "chummy with her" and remain friends, just don't sell her any more cake. When you refuse her "order" tell her the pricing issue is causing friction, and you would prefer to prioritize your friendship with her over business. Then proceed to hand her the information of the nearest custom caker. I bet she would appreciate you more after one full priced cake from the competition."

 

 

 

 

^^ This. What vgcea said.

 

I did this successfully with a friend. After taking her business elsewhere initially and she saw that her only other two options seemed to be bakers who charged her the whole full price (I always gave her a discounted price on every cake she ordered from me frequently) or bakers who where cheaper but the quality of their cakes didn't match up to what she was used to getting from me (her words), she quickly came back to me and now pays what I quote her. Stand your ground. Good luck icon_smile.gif
 

Oh! oh!  Will try this tactic (clap clap) I love you guys! Thank you!icon_biggrin.gif

post #20 of 24
Thread Starter 
Quote:
Originally Posted by Norasmom View Post

Agreed!  true friends don't behave like that.

 

\I am finding, however, that the word "friend" has been cheapened by Facebook.  Who has 2000 friends....?

 

Quote:
Originally Posted by AZCouture View Post


You're probably on to something there about Facebook

Facebook has become a medium for some people to show -off what they have materially at times I noticed...

post #21 of 24
Quote:
Originally Posted by Godot View Post

For god's sake - start saying no.

You do realise that we teach people how to treat us, and that no one forces us to take an order, and that it is perfectly okay to "unfriend" people IRL?

This!!! The word no can be very liberating. If they will work for 5.00 an hour, then I might consider working for that cheap. They would never do it so I don't have to worry about it.
post #22 of 24
Quote:
Originally Posted by ApplegumPam View Post

Upgrade your friend's   icon_razz.gif


Seriously though,  I DO give my REAL friends FREE cakes - I don't charge them anything!


BUT....... they MUST qualify as a REAL friend

ie.  They are the one's that would come and rescue you on a freezing night at 3 in the morning when your car breaks down.

They are the ones that come and make you coffee, hang your washing out AND be your dish-pig just to hang out with you because they know you are under pressure to get cakes finished.

They are the ones that WILL drop in with lunch - just to make sure you are eating  LOL


I think you are putting an acquaintance into a 'friend' category - it rarely leads to anything other than what you are describing

 
Well said!
post #23 of 24
Quote:
Originally Posted by WeekendBaking View Post

Oh! oh!  Will try this tactic (clap clap) I love you guys! Thank you!icon_biggrin.gif


You're welcome! I don't regret making this decision at all because she now better appreciates both the quality and taste of my cakes. And of course pays what I quote her and she still sends quite a few customers my way as well as ordering all her cakes from me. icon_smile.gif

post #24 of 24

You have become the dreaded "CHEAP CAKE LADY" good luck fighting way out of that reputation. People talk. You give one pseudo friend a deal everyone will know and expect the same.

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