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HELP!!! Unhappy bride pulling my leg?

post #1 of 50
Thread Starter 

HELP!!! I made a 4 tier triangular cake for a wedding.  The bride was sent 4 seperate quotes all detailing her requests for the cake.  She didn't return or sign any of them.  I had to chase her until 2 days before the wedding for the deposit.  She crowed poverty so I told her she could pay afterwards.

 

ANYWAY......cake was delivered looking like this.....

 

*

 

 

 

Bottom 2 tiers are rainbow sponge (6 layers of sponge in 6 colours), next is dummy, top is lemon.  

 

This girl has had cake from me before and loved it.  She now WON'T PAY! She says her cake wasn't what she wanted!  

 

WHAT do I do?

post #2 of 50

Why isn't it what she wanted?

I'm not sure there is a lot you can do. You don't have any emails from her confirming the cake order so I'm not sure a collection agency could take care of it for you, and I don't think it would hold up in court unfortunately, even if it was worth your while going that route...

You should NOT deliver ANY cake without having the payment in your pocket or bank account beforehand, and you might just have to chalk this up to a beginners mistake I'm afraid.

post #3 of 50
I wouldn't have made any cake (least of all a wedding cake) without being paid first and having a signed contract. I require a deposit and final amount due two weeks prior. I've made the mistake of taking an IOU and I didn't get paid for at least a month.

Unfortunately, I'm not sure legally what you can do aside from taking her to small claims court.
I would send her a detailed bill by mail, stating payment is due in full by whatever date today is. If she doesn't pay within a week I'd send another letter stating it will be sent to collections if not paid by _____. Either that or you might have learned an expensive lesson. Im sorry this happened, the cake looks nice.

What is she stating is wrong with it? They let you set it up and they served it, right? I'm sorry to say but trouble with the deposit should have sent up red flags. If a customer wants a cake they will pay for it or I won't make it, again I learned the hard way from a 'friend'.
post #4 of 50
Thread Starter 
She just said she was unhappy with it. Its my own fault. Unfortunately not beginner, been running my cake business 3 yrs, it was a favour for a friend. NEVER again.
Ive never put myself in this position before, I dont know why i did it! Mega mistake.
post #5 of 50
How much does she owe you?
post #6 of 50

I'm not loving that cake - nothing personal!!  If thats what the bride designed ?   she has NO style at all !

A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

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A sense of humour is a wonderful thing  - without laughter, the world is a SUPER boring place

PS..... only smart people can read truly WITTY comments and chuckle instead of getting all miffed

Hero of all time - GODOT

 

 

www.facebook.com/applegum

Th...

Misc 3D Cakes
(1 photos)
  
Reply
post #7 of 50
Thread Starter 
Im in the UK so she owes £210 which is around $320. Its my own fault, I just wondered if anyone had experienced this.
post #8 of 50
Thread Starter 
Designed by the bride, the whole wedding was "different". the instruction i got was exactly this, she even dictated the measurement of each tier
post #9 of 50

We have all made mistakes but I bet you will not make that mistake again. Anyone who says they can't pay once cake is delivered will try anything and everything to get out of paying you after cake is delivered. Like Dayti said always make them pay up front within two weeks of the cake being delivered. BTW, your cake is very pretty. I have never seen a triangle cake before. It is pretty cool looking!!!
 

post #10 of 50
Some friend! I'm so sorry this happened. It's a nasty situation anyway you play it. Did they sign an initial contract? I realize you said she never responded to any of the changes you emailed her but dictating the measurements, wow by the way, do you have anything in writing that you could send along with your side of the emails. It's still a verbal contract, he said she said, but that still has some legal merit doesn't it?
post #11 of 50
Thread Starter 
No I most certainly won't. Thank you for compliment on the cake. It was the brides design, its different.
post #12 of 50
"Good afternoon jerk face, it has come to my attention that the balance owed for your wedding cake is now xxxx days overdue. I can meet you (today tomorrow, whenever) at either (morning hour, later hour) to collect payment. I will accept cash only. If you fail to pay this balance, I will be contacting an attorney to file a criminal complaint. Blah blah blah...."

Now, never let this happen again. icon_sad.gif
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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Birthday Cakes
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
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Birthday Cakes
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post #13 of 50
Thread Starter 
I have her original sketches with measurements on and several mobile phone text conversations regarding her order and payment.

i have attempted to e-mail her but have had no response. I think I will follow your advise and try a letter.
post #14 of 50
Thread Starter 
AZ I love this! I have been so close, especially when she told me of her £8k ($12k) luxury honeymoon to florida!
post #15 of 50
She made the sketches-and doesn't like her design!
Yes, skip the email-it didn't get her attention before. Address the letter to both of them along with copy's of the original design, hopefully he'll just take care of it. I imagine he knows how she is. If she continues to protest send her copies of all communications, I sent you this email (date), this one (date), etc.
Hopefully the threat of collections will be enough.
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