Just need to do a little venting and maybe get a little feed back.....
I have a customer who really wanted to use a pedestal for her cake. At first she was going to rent one of mine, but then she borrowed one from a friend. It was pretty! However, when I went to place the cake on it I ran into a few problems.....
So I called her before I did anything: "Good morning so and so.....I've run into a couple of issues with your pedestal that you provided and I thought I'd discuss with you before I move forward. The pedestal itself is not level. It is also a bowled pedestal. "
We decided to use a styrofoam riser in the bottom and RI it to ensure stability. Also, because it was bowled I just played with it to make it level.
All went well, she gushed when she picked it up, it did turn out quite pretty. She had to use one of my travel boxes ( deposit system in place) for the pedestal to sit in while taking it to the venue. Two days later I contacted her to set up a time for her to drop of the box and pick up her deposit and she told me that the cake had wrecked the pedestal, she didn't know what to do, she can't return it to
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her friend that way. I told her to bring it by and I could have a look at it.
Day she was supposed to come by she was a no show.......called me later that afternoon, she'd forgotten. No biggie it happens.
Okay so when silver tarnishes it is an almost blueish tinge to it. This is almost like a water stain but light not dark like a tarnish. I tried to use my special glass cleaning cloth.....it did nothing. I told her that I have used this pedestal (belonging to another customer) for a wedding in the past and had no issue. Suggested using a silver polish, however the pedestal itself is not stamped stating that it is silver. So in the end I suggested taking it to the local jewellery store and see what they think.
She was obviously upset and I get the feeling that she expects me to replace or pay for a new one. AAARRRGGG!