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Help! I feel just AWFUL! - Page 2

post #16 of 23

I think you've made a good-faith effort to right things. At this point there's not much else you can do. Don't let it hang over your head, you did the best you could given the circumstances.

post #17 of 23

How did you know how much to refund her?

post #18 of 23

Maybe she'll contact you when she needs her next cake.  You did everything you could so try not to worry too much.

post #19 of 23

Last fall, I made a beautiful three tiered cake for a "Sweet 16" birthday party, as well as 60 cake pops for a different customer.  They were in my van and ready to be delivered, but I had to run home and gather some props for another event that I was doing that same evening.  I had loaded some of the things I needed and went back in the house to get another load.  I closed the van door, but it didn't close completely and it opened up again.  While I was inside, my precious Goldens helped themselves to the cake and a bunch of the cake pops.  I was so upset, I just sat down and cried.  I called both customers and told them what happened.  They both were so incredibly sweet about it and were actually concerned about my dogs, since it was chocolate cake that they ate.  I greatly discounted the remaining cake pops for the one customer and a week later made another small cake for the young lady and delivered it to her at no cost.  Now, I make absolutely sure that the van door closes any time I have  cake in the van.  I'm pretty sure that my dogs are not the only creatures who would take advantage of such easy access to cake. :)

"We do not stop playing because we are old; we grow old because we stop playing."
Benjamin Franklin
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"We do not stop playing because we are old; we grow old because we stop playing."
Benjamin Franklin
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post #20 of 23
Thread Starter 

Latest update. I finally got to speak with the customer, she sent me a Facebook inbox message explaining that her children were sick and she meant to ge tback to me but was so busy. She appreciated that I refunded the money to her that she spent for cupcakes and cake to replace the order I did not deliver and she also appreciated  the certificate I gave her for a free sheetcake. I think everything is ok with her. She cashed my check but has not ordered the free sheetcake.

Thank you all so much for your responses. I never want to go through that again. Now a month later I can go over my mistake and make sure it never happens again. Live and learn~!

post #21 of 23
What software program would you recommend? TIA
post #22 of 23
I mean costume czar?
post #23 of 23
Quote:
Originally Posted by Sammy09 View Post

I mean costume czar?

I'm a pencil and paper person...I have a calendar that each order gets entered into, and a ledger where I enter each payment that I receive. I also enter it all into an excel spreadsheet for my taxes to make it easy to add up. I also have a separate excel spreadsheet with each order by date and how much they've paid so far so that I can glance at it to see who's late on their payments. That's duplicated in a notebook that's got everybody listed by month. I probably don't need to do it that way, but it's saved my butt a few times to have everything in duplicate. If I've forgotten to put it in one place it's in another place, so I can double-check.

 

For example, I had one person who booked a wedding cake late, and she didn't have a contract printed out yet since it was still in my computer and I hadn't printed it. I was pulling the orders for next weekend and I checked my written calendar and saw her name, but I didn't have the contract, so I knew to go figure that one out.

 

I also keep each order's contract in a folder in a file box so that I can pull contracts by date to send bills etc.

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