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When a customer gives you a tip - Page 2

post #16 of 21
Quote:
Originally Posted by jason_kraft View Post


It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.

I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment.
icon_biggrin.gif

I always reply "and he's a handsome SOB too"icon_wink.gif

post #17 of 21

I've been tipped a few times. My first bride told me there was an envelope at the front desk of the hotel. She is a wedding planner so I figured it was common. It was about 10% if I remember correctly. I've been tipped for one other wedding. Usually when people tip me, it's from rounding up with a cash purchase. We use square for our credit card transactions and I've disabled the tipping option; it just makes me feel uncomfortable and like I'm asking for a tip. 

 

I figured once we open our retail space, I would use an tips given to give my staff a fantastic party. My friend worked at a Starbucks on a college campus and they weren't technically allowed to accept tips. People would still insist so they would put the tips away and have a bonding party once they had enough reserved. 

Birthday Cakes
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Birthday Cakes
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post #18 of 21
Quote:
Originally Posted by PieceofCakeAZ View Post

Quote:
Originally Posted by jason_kraft View Post

It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.


I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment.
icon_biggrin.gif
I always reply "and he's a handsome SOB too"icon_wink.gif
haha! I seriously snorted, wondering what the customer would say to that icon_smile.gif
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #19 of 21

I think tips are way of saying that they like your work,  so take it !

post #20 of 21

I used to accept them when I was starving in the beginning, but i always felt a little sheepish about it.  But now, as the owner, I don't accept them if it's as a tip for the delivery person. I will accept a tip where it's an event where it's considered good luck for them to tip. Don't want to mess with their good luck.

 

If they are tipping because they are so delighted by the cake, I will accept as the person who made the cake so wonderful.

 

If I hire a driver, that person may accept a tip.

post #21 of 21

A tip is "extra, not expected" payment for a job well done.  We all put in more thought, research and time than most people realize - - when customers get more than they expect and want to tip you for it, then just accept it, say "Thank you" and go on.  Consider it as the customer acknowledging that you went above and beyond for them.

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