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When a customer gives you a tip

post #1 of 21
Thread Starter 

 

Maybe I worry to much but I always feel funny about a customer tipping me when I deliver a cake. Obviously they liked the design but What if they don't like the way it taste.(what if this time, I over cooked it, etc.) I always feel sick to my stomach (tips make it worse) until I receive the email that says the cake was great. Not sure what I will do, if they say, that cake was not very good. I try to give the tip back.
Anyone else worry? How do you deal with it?


Edited by Ann-Jannae - 4/27/13 at 8:26am
post #2 of 21

If you make cakes and sell them, they should be good!  People on this forum say they get complaints, e.t.c about the taste/flavor of the cake, but please, the customers are cheap and want their money back....

I say take the tip, and don't feel guilty!!!

post #3 of 21
Quote:
Originally Posted by Ann-Jannae View Post

 

 How do you deal with it?

I go spend the money on chocolate and Dr. Pepper.

post #4 of 21

I charge enough that no one tries to tip me.  Do you tip an artist when you buy buy a painting or a jeweler when you buy a piece of jewelry?  Of course not-- so on the art side of the question, no tipping.  Do you tip at the grocery store?   I don't think so.  So no tip on the food side either.   Charge enough so they don't feel sorry for you and feel you need a tip.   Tipping is for underpaid service personnel--at least in my not so humble opinion. 

post #5 of 21
I take the tip as a gesture of appreciation from the client. I'm confident that my cake tastes as good as it looks, so I'm not worried about that. Some people feel like they have to tip every service person they meet. I think I have been tipped on almost every delivery I've made. Pick ups, not so much.
post #6 of 21
Quote:
Originally Posted by itsacake View Post

I charge enough that no one tries to tip me.  Do you tip an artist when you buy buy a painting or a jeweler when you buy a piece of jewelry?  Of course not-- so on the art side of the question, no tipping.  Do you tip at the grocery store?   I don't think so.  So no tip on the food side either.   Charge enough so they don't feel sorry for you and feel you need a tip.   Tipping is for underpaid service personnel--at least in my not so humble opinion. 

I get tipped quite often, mainly for weddings, and it certainly had nothing to do with me under charging, lol.

.

A lot of bridal magazines/sites tell you  that you should tip caterer, dj, planner, etc, so I think a lot of brides just assume it's proper etiquette.

post #7 of 21

Be gracious and say thank you.  If you feel you must, politely say it is not necessary and then when they insist, accept and say thank you. 

post #8 of 21

Interesting, Scrumdiddlycakes.  I am usually paid for weddings three weeks before the date.  When I deliver  I see  someone from the venue and  usually  the caterer but except in rare cases I don't see see anyone from the bridal party.  When do they have an opportunity to give you a tip?   All those other folks are there at the end of the party.   I'm curious about  what percentage people tip for cake?   Do they just casually hand over an extra $100.00 - $200.00 for a 10 - 20 percent tip?  I wouldn't mind  an extra 20 percent on a $1500.00 cake, I guess, but I don't see it happening.

post #9 of 21
Most of the tips we get are when we deliver party cakes, the tips are usually in the 10-20% range (in addition to our $1/minute delivery charge).
post #10 of 21
The rule that brides are told is that you don't need to tip the actual owner of the business,but if it's a delivery person etc you can. Some people just tip everybody, it's nice but not necessary.
post #11 of 21
I haven't received a tip ( monetary or otherwise).. But, if one were given I would it and say thanks. Think about it.. You would tip a delivery boy/girl for delivering groceries, a pizza, etc. it should be alright to accept a gratuity for delivering your cake
post #12 of 21

All of the "tips" I have gotten are people rounding up. I have an at home cake business. I charged someone 47 for a cake I did and she gave me 50. I offered her the change and she said to keep it. I always just accept it. I feel like it makes it awkward if I try to offer it back. 

post #13 of 21
Quote:
Originally Posted by costumeczar View Post

The rule that brides are told is that you don't need to tip the actual owner of the business,but if it's a delivery person etc you can.

It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.

I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment.
icon_biggrin.gif
post #14 of 21
Quote:
Originally Posted by bct806 View Post

All of the "tips" I have gotten are people rounding up. I have an at home cake business. I charged someone 47 for a cake I did and she gave me 50. I offered her the change and she said to keep it. I always just accept it. I feel like it makes it awkward if I try to offer it back

This is what happens to me. 

post #15 of 21
Quote:
Originally Posted by jason_kraft View Post


It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.

I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment.
icon_biggrin.gif

 

'Yes, he is pretty great!'

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