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help , i need to cancel an order but don't know how

post #1 of 17
2/26/13 at 7:37am
Thread Starter 

i have an order this weekend for 8 dozen cupcakes, two teir cake, i found out i won't get paid saturday,  they said they would mail me a check, from a third party, 

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post #2 of 17
2/26/13 at 7:43am
Just tell them unfortunately you can not start this order until order is paid in full. That means the check is cleared

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http://izzyscheesecakesandsweets.webs.com/

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post #3 of 17
2/26/13 at 7:45am

Its never a good idea to deliver their products before getting paid. I would tell them nicely you need full payment prior to delivery or at very latest on Saturday at the venue in cash (no checks). If they arent there or dont have the money on Saturday, no cake for them, you have to take care of yourself and be sure you get paid for your hard work!

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Thanks for checking out my site: www.chickbosscake.com and www.facebook.com/chickbosscake  =)

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post #4 of 17
2/26/13 at 7:45am

For this size of order you should have collected a deposit, and therefore you would have provided a written receipt outlining your terms and conditions.

 

In that case, simply saying "as per agreement, no payment on time means no goods" in writing (by email with cc to yourself) is enough.

 

Didn't collect a deposit?  Then there is no order...and no need to do anything except send an email saying so with a cc to yourself.  If you really want the order, tell them to come up with full payment in cash two days before the event.

 

I would consider a third-party cheque to have a 99% probability of being stopped or returned for insufficient funds...meaning that you would have provided 100 servings of cake for zero payment.

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post #5 of 17
2/26/13 at 7:54am
Thread Starter 

no i didn't get a deposit, this is my 1st order outside of church and family, lesson learned, i just heard from them , they said they don't pay in advance, so i told them i had to turn it down

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post #6 of 17
2/26/13 at 7:57am
Quote:
Originally Posted by BakingIrene View Post

 

 

I would consider a third-party cheque to have a 99% probability of being stopped or returned for insufficient funds...meaning that you would have provided 100 servings of cake for zero payment.

Agree! That's to say if they even intend on paying you at all!

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post #7 of 17
2/26/13 at 8:00am
Quote:
Originally Posted by Cupcakegirl2005 View Post

no i didn't get a deposit, this is my 1st order outside of church and family, lesson learned, i just heard from them , they said they don't pay in advance, so i told them i had to turn it down

Good for you.  At least you didn't go to the grocery store yet.

 

It doesn't matter which line of business you are in, advance deposit for custom work is always necessary. 

 

When I started baking outside of direct family, I always asked for 50% deposit, and cash payment the day before the delivery.  Nobody ever gave me any grief. 

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post #8 of 17
2/26/13 at 8:00am
I've found that it's effective to tell the customer that their order will be cancelled in 24 hours if they do not hand-deliver the amount due in cash by then.

How much is the order, and how much have they paid so far?
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post #9 of 17
2/26/13 at 9:03am
Thread Starter 

they hadn't paid anything, i was charging them $160 for 2 teir cakes in fondant,  dozen cupcakes, was that amount enough or just right, again this was my 1st outside of church and family

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post #10 of 17
2/26/13 at 9:09am
Quote:
Originally Posted by Cupcakegirl2005 View Post

they hadn't paid anything, i was charging them $160 for 2 teir cakes in fondant,  dozen cupcakes, was that amount enough or just right, again this was my 1st outside of church and family
How many servings was the cake, and was the order for 1 dozen or 8 dozen cupcakes?
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post #11 of 17
2/26/13 at 9:11am
Thread Starter 

8 dozen cupcakes , and a 8 & 10 inch cakes

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post #12 of 17
2/26/13 at 9:19am
You'll want to at least double your price, right now you are at $1/serving so it's hard to believe you are paying yourself even minimum wage for that order. In most areas market value for that order would be closer to $400.
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post #13 of 17
2/26/13 at 9:23am
Thread Starter 

WOW! $400 i'm really cheating myself

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post #14 of 17
2/26/13 at 10:09am

Yes you are icon_smile.gif

 

But GOOD FOR YOU for turning down the order!!
 

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #15 of 17
2/26/13 at 10:44am
Thread Starter 

thanks for all your help

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