Upset about customer complaint - Page 5

A policy is a policy for a company for a reason and should not be altered just because of the price.  It really doesn't make sense that just because it not so much money they you would just automatically give the money back without some kind of investigation. Maybe I should start ordering cakes from you so that I can go back and tell you I did not like the cake to get my money back without having to give a good reason or a picture of the cake or even the leftover cake to show you that I did not like it.  I understand each situation can be different and sometimes there is a good reason and a refund should be given but there are also more bad reasons that do not deserve a refund.  Also, if it got around that you automatically gave refunds for cheaper cakes then I can see that hurting your business alot by having unethical people order cakes from you then demand their money back knowing you will just fork over the refund.  I can also see customers getting mad if they want a refund for a more expensive cake knowing you gave a refund for cheaper cakes to their friends or family just because it was less expensive money but wont give a refund on their more expensive cake.  If I bought a shirt for $20 and jeans for $150 from the same store and wore both items and got them dirty and then tried to take them back, even though on my receipt it clearly states no refunds for washed or worn items, and they told me I can get a refund on the shirt but not the pants because they were cheaper then I would be mad and so confused.

Having a satisfaction guaranteed policy doesn't really make sense in this kind of business.  Just because someone did not like a certain flavor does not mean there was anything wrong with the cake.  Also, it is not the same for every customer because for the $50 cake refund you automatically give it back with no proof but for anything more expensive you require information or "investigation". I am curious how much time and money you think it would take to "investigate" a claim for a refund?  Most bakeries would want either a picture of the cake or the leftover cake to be delivered back to you so you can see firsthand if there was something wrong with the cake and the time put into doing these things would be on the customer not you so you would be out no extra money or time. When you say you don't target the "wrong kind of people" I guess you don't realize that every target group (from poor people to rich) has unethical people that will do anything for a buck or to get a free product and I would say the richer the person the cheaper they are.  I wasn't comparing cakes to clothing, I was comparing your policy with an example just like you compared cakes to lawn service, so I guess I could same the same for that comparison as well.

It was suppose to be Dallas Cowboys themed but the cake she sent me that she wanted actually did not have the correct colors and she wanted to the same as the picture.