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Upset about customer complaint - Page 3

post #31 of 66

I think I hate this woman!

 

Do you get your metal circles back? About how much does that cost for the metal (if the labor is love? ;-D ) My OH, works at a metal fab shop and has brought me home all sorts of things, and if he has to pay at all, it is normally scrap price. He only has to pay for larger items, like my custom counters, and shelves. 

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #32 of 66
Thread Starter 

I don't get the metal boards back, it really isn't worth it to get them back.  My dad has a shop with the equipment to cut them and it is all automatic so not much time on his part and the metal is dirt cheap since he uses his vendors.  He also does them in wood and I flucuate between wood and metal, usually going with wood for wedding and metal for all others.

post #33 of 66

I agree with Jason. You didn't charge enough. Second, give her back the $40. It's not worth the hassle nor your reputation. If I were in business, I would have the customer take the picture of the cake themselves before and have them email it and then sign off on it before they left. That's assuming they have a smart phone. This would be in addition to the contract.

post #34 of 66
Quote:
Originally Posted by Annabakescakes View Post
 My OH, works at a metal fab shop . . . . .

 

What is an OH? Is that your "other husband"? icon_lol.gif icon_biggrin.gif

There. Their. They're not the same.

 

I hope I die before "your" becomes the official contraction of "you are."

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There. Their. They're not the same.

 

I hope I die before "your" becomes the official contraction of "you are."

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post #35 of 66
OH = other half.
post #36 of 66
Thread Starter 
Shanter that is so funny, I was thinking the same thing.
post #37 of 66
Quote:
Originally Posted by shanter View Post

 

What is an OH? Is that your "other husband"? icon_lol.gificon_biggrin.gif

 

Quote:
Originally Posted by reginaherrin View Post

Shanter that is so funny, I was thinking the same thing.

I got that from another caker on here ;-) I asked her what it was too! But since my DH isn't so dear lately, I like this better!

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #38 of 66
Quote:
Originally Posted by Annabakescakes View Post

 

I got that from another caker on here ;-) I asked her what it was too! But since my DH isn't so dear lately, I like this better!

HAHA!!

 

i thought it mean OLD husband. *snort*

post #39 of 66
Quote:
Originally Posted by ellavanilla View Post

HAHA!!

 

i thought it mean OLD husband. *snort*

He would LOVE that, lol, he'll be 39 this year, and he thinks that is OLD!

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #40 of 66
Thread Starter 

I am so mad, I just got an email from paypal saying she is disputing the charges.  It is well over a month later and she is just now deciding to dispute it, WTH?  And she did not dispute it with paypal she disputed it with her credit card company so I'm probably totally screwed.  I did respond and attached the picture of cake before she left and told them all the details but credit card companies don't care about the details and would easily screw a company.  This makes me not want to ever take credit cards but that would be such an inconvenience to my customers since most everyone has one and rarely ever has cash, myself included.  Maybe I will make everyone that uses a credit card sign a waiver saying their cake is not damaged and exactly as ordered, which is the reason she gave her credit card company, that it was either damaged or not as described. This totally puts a damper on my day.

post #41 of 66

Yes, a waiver is a good idea, signed and saying the cake was in perfect condition when the customer picked it up and that any and all damage done in transport is the responsibility of the customer.

I am glad I don't do too many cakes.  I agree with everyone else, you undercharged, that cake is great!

post #42 of 66
Quote:
Originally Posted by reginaherrin View Post

I am so mad, I just got an email from paypal saying she is disputing the charges.  It is well over a month later and she is just now deciding to dispute it, WTH?  And she did not dispute it with paypal she disputed it with her credit card company so I'm probably totally screwed.  I did respond and attached the picture of cake before she left and told them all the details but credit card companies don't care about the details and would easily screw a company.  This makes me not want to ever take credit cards but that would be such an inconvenience to my customers since most everyone has one and rarely ever has cash, myself included.  Maybe I will make everyone that uses a credit card sign a waiver saying their cake is not damaged and exactly as ordered, which is the reason she gave her credit card company, that it was either damaged or not as described. This totally puts a damper on my day.
I had a feeling this would happen. It's difficult to say what the outcome will be since it's so subjective, but if she loses the credit card dispute she will probably just file a dispute with PayPal next so you will probably be dealing with this for a while. Make sure you keep as little money as possible in your PayPal account since it may be frozen.

As mentioned earlier in the thread, $40 would have been a small price to pay to not have to deal with this, considering you might end up with $0 anyway.

Regarding not accepting credit cards, it's not that big a deal as long as you make customers aware of it ahead of time. If people want to order from you they will take the time to get cash or write a check. We did not accept credit cards, and every once in a while a customer would show up to pick up their cake without enough cash or a checkbook, we would kindly direct them to the nearest ATM.
post #43 of 66
Thread Starter 

She actually made 2 payments and is only disputing 1 of those payments so it wouldn't be the total amount.  I know I did nothing wrong on this cake, she got a great cake for a great price, she never sent me the pictures of the cake which probably means she never had them since nothing was wrong with the cake I'm sure and never called me the day of so I am putting my foot down on this one.  I shouldn't have to just give in to every customers demands of a return just because they think they are entitled to it for some reason or another.  If I did something wrong that would be totally different but I refuse to be threatened by someone just because they feel they paid too much.  If they do grant it to her then I will be able to dispute it again and just see what happens but I don't think it is right to just give in because she is raising a fuss.  I'm sure most others would just give in but that is showing her that there was wrongdoing on my part.

post #44 of 66

Although it would be easier to just give in and be done with it, I would not.  You offered her the opportunity to show you a picture of the supposed damage, the fact that she did not even try to do that and just went to her CC company is very suspect.  I hope this all works out for you, what she is doing seems very unethical.

post #45 of 66
Remember that this is a business decision. It's up to you if you want to try teaching the customer a lesson, but you will probably spend a lot more time on this than the amount of the dispute is worth (not to mention the emotional toll), and chances are the customer won't change her behavior even if she loses.
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