Originally Posted by reginaherrin
I am so mad, I just got an email from paypal saying she is disputing the charges. It is well over a month later and she is just now deciding to dispute it, WTH? And she did not dispute it with paypal she disputed it with her credit card company so I'm probably totally screwed. I did respond and attached the picture of cake before she left and told them all the details but credit card companies don't care about the details and would easily screw a company. This makes me not want to ever take credit cards but that would be such an inconvenience to my customers since most everyone has one and rarely ever has cash, myself included. Maybe I will make everyone that uses a credit card sign a waiver saying their cake is not damaged and exactly as ordered, which is the reason she gave her credit card company, that it was either damaged or not as described. This totally puts a damper on my day.
I had a feeling this would happen. It's difficult to say what the outcome will be since it's so subjective, but if she loses the credit card dispute she will probably just file a dispute with PayPal next so you will probably be dealing with this for a while. Make sure you keep as little money as possible in your PayPal account since it may be frozen.
As mentioned earlier in the thread, $40 would have been a small price to pay to not have to deal with this, considering you might end up with $0 anyway.
Regarding not accepting credit cards, it's not that big a deal as long as you make customers aware of it ahead of time. If people want to order from you they will take the time to get cash or write a check. We did not accept credit cards, and every once in a while a customer would show up to pick up their cake without enough cash or a checkbook, we would kindly direct them to the nearest ATM.