In the middle of January an acquaintance wanted me to make a customized cake. She sent me a picture of a picture of a pregnant belly cake and described how she wanted the purple replaced with pink, the pink replaced with black. I agreed to make the cake and have it ready for her baby shower event. I charged her $60. The cake took me 6 hours to build I used a small doll dress cake pan for the breasts and a pyrex bowl for the belly. I always send my customers a picture so that if there is any thing they want to add or change I have the time to do it. After I sent her a picture she said the breasts were not they same size (although I used the same pan and used a level) and that they baby foot was too big. I told her that the bikini top would be adjusted but the picture doesn't do it justice and I haven't heard back from her! Below is a picture and from showing it to a few other friends I am now making 2 more of the same cake. I believe I did great since I only had a picture of a picture. How should I handle her complaints? I am not a business I do this for fun. My total costs for the cake =$35 and it took me 7 hours to do.
Cake Central › Cake Forums › Cake Talk › Cake Decorating › HELP!! Customer is complaining before she even gets the cake!
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HELP!! Customer is complaining before she even gets the cake!
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Cake Central › Cake Forums › Cake Talk › Cake Decorating › HELP!! Customer is complaining before she even gets the cake!
