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HELP!! Customer is complaining before she even gets the cake!

post #1 of 51
Thread Starter 

In the middle of January an acquaintance wanted me to make a customized cake. She sent me a picture of a picture of a pregnant belly cake and described how she wanted the purple replaced with pink, the pink replaced with black. I agreed to make the cake and have it ready for her baby shower event. I charged her $60. The cake took me 6 hours to build I used a small doll dress cake pan for the breasts and a pyrex bowl for the belly. I always send my customers a picture so that if there is any thing they want to add or change I have the time to do it. After I sent her a picture she said the breasts were not they same size (although I used the same pan and used a level) and that they baby foot was too big. I told her that the bikini top would be adjusted but the picture doesn't do it justice and I haven't heard back from her! Below is a picture and from showing it to a few other friends I am now making 2 more of the same cake. I believe I did great since I only had a picture of a picture. How should I handle her complaints? I am not a business I do this for fun. My total costs for the cake =$35 and it took me 7 hours to do.

*

post #2 of 51

So, where's the original photo?

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #3 of 51
Thread Starter 

She send it to me through facebook let me see if I can pull it off.

post #4 of 51
Thread Starter 

This is the one she sent to me on facebook!

post #5 of 51

Yes, you can pull it off. Just right click the photo and save to desktop, and upload it here. Or take a screenshot.icon_smile.gif

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #6 of 51
Since you are accepting money for the cake you are running a business. If there is a cottage food law in your state and you can legally sell cakes made from home, and you had this customer sign a contract that outlines your policies for order changes you should follow those policies and offer to make the changes she's requested for an additional charge. The bikini change should be done for free IMO since it does look asymmetrical.

If you can't legally sell homemade cakes, I would charge $0 for this cake (and any future cakes until you are legal) and refund any money that has already been paid.
post #7 of 51
Thread Starter 

 

Because I am new it will not let me post anymore, I guess. Can I at least charge her for the supplies?

This is the original photo she sent through facebook.

post #8 of 51
Quote:
Originally Posted by JenHCakes View Post

Can I at least charge her for the supplies?
Accepting any compensation for a cake (even just supplies) would require compliance with applicable local laws. The risk is pretty low if you are dealing with close friends and family only, but for an acquaintance (especially one that is unhappy with the product) you should err on the side of caution.
post #9 of 51
Quote:
Originally Posted by jason_kraft View Post


Accepting any compensation for a cake (even just supplies) would require compliance with applicable local laws. The risk is pretty low if you are dealing with close friends and family only, but for an acquaintance (especially one that is unhappy with the product) you should err on the side of caution.

 

 

brilliant answer

 

yes i agree

my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
post #10 of 51
The cake is very cute. I do have to admit that the foot is a bit large. That would be a very big baby!

The photo she sent shows the foot to be about 3 x larger than the belly button. In comparison, your version the foot is about 4-6x larger. The breasts may not be off if the angel is off. Hard to tell.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #11 of 51
Ditto Jason.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #12 of 51

So you're making 3 of these cakes total? And each one costs you $35 (plus your labor of 21 hours total), and she's only paying $60?  Not only are you giving the cake way for free, but you're paying her to receive the cake for free. 

 

Have you considered cutting your losses, giving her the cake for free and a refund with an apology? I have found people are very forgiving when 'free' and 'refund' come together. Wanna bet she would contact your ASAP if you offered the above?

 

People don't care if you're doing a cake for fun when they pay you money to get something done.  When money changes hands, it stops being fun. 

 

P.S. If she accepts, you can use the other two for practice, take pics to add to your portfolio, and reward the loved ones that have lost 21 hours of your precious time and energy. 

post #13 of 51
Quote:
Originally Posted by vgcea View Post

So you're making 3 of these cakes total? And each one costs you $35 (plus your labor of 21 hours total), and she's only paying $60?  Not only are you giving the cake way for free, but you're paying her to receive the cake for free. 

 

Have you considered cutting your losses, giving her the cake for free and a refund with an apology? I have found people are very forgiving when 'free' and 'refund' come together. Wanna bet she would contact your ASAP if you offered the above?

 

People don't care if you're doing a cake for fun when they pay you money to get something done.  When money changes hands, it stops being fun. 

 

P.S. If she accepts, you can use the other two for practice, take pics to add to your portfolio, and reward the loved ones that have lost 21 hours of your precious time and energy. 

 

 

whoa--chalk up another one for the thread of brilliant answers!

 

perfect

my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
post #14 of 51
I think it looks great. I would've been happy to pay for this cake. Cut your loss and tell her she can have her cake done elsewhere and i promise she'd pay more than the $60 you are charging her. She might change her tune real quick.
post #15 of 51
Quote:
Originally Posted by vgcea View Post

People don't care if you're doing a cake for fun when they pay you money to get something done.  When money changes hands, it stops being fun. 

 

I love this because it's so true.

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