I had to deliver a birthday cake, a smash cake and 120 cupcakes for first birthday party on Saturday.
Today the customer had sent me an email saying the cake was dry. I'm surprised. After doing cakes for an year this is the first time I got a feed back like that. Now he wants a refund. At the delivery, he told the cake was not really symmetrical. So, I refunded $95 at that point too.
The order was done in very short notice as well. I'm really upset about. I spent three sleepless nights doing the cake and now I have to face this.
What should I do?