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Ordering cake supplies online?

post #1 of 6
Thread Starter 

I have been ordering from GSA and Country Kitchen Sweetart for several years.  I was frustrated with GSA for the way they handled customers' credit card information being stolen, so this past time I ordered from CKSA.  Placed the order online Sunday and called this afternoon because I hadn't received an email confirmation that it was shipped. My order was still sitting there.  No one bothered to call and tell me they were out of one of the items I ordered.  I don't understand why it takes them 3 days to ship a box of supplies either....

 

Can anyone recommend another site to order from? There has to be a place with good customer service and reasonable prices?!?

post #2 of 6
I too would like to know of a good credit worthy site..Just last week I put a thread on here about buying vanilla beans someone suggested a website so I went on that site and tired to buy the better beans they were out of stock the site suggested the next best bean I proceeded to buy them, I got a email confirming my order they came a few days later packaged loosely in a bag so I had to read up on how to properly store them Now here's the kicker just today in the mail I get the more expensive beans well what the heck? I mentioned this to my husband he proceeds to tell me that they charged me for both orders he hadn't thought to tell me he just thought I had ordered more supplies online. I can't believe they were out of stock suggested something else than when they came back in stock they proceeded to ship them to me. No where in there did I agree to both orders!! And the more expensive beans are vacuumed sealed. Oh so mad!!
post #3 of 6
There is another thread going on about the same thing
post #4 of 6

I order from cakedeco.com all the time, never had any problems with my credit cards being stolen. And I've had it stolen after ordering from CK... Cakedeco (Pfeil and Holing) doesn't have as much specialty cake stuff as GSA or CK, which is too bad, but at least you won't get ripped off. Their customer service is really good, too.

post #5 of 6
Like I said on the other thread one way of getting around credit card theft ( ITS A PAIN IN THE BUTT TO DO ) But you can n go with a preloaded credit card it cost money to put money on it but at least they can only get to the amount that you put on it and once they fill your order don't leave a large amount on the card...
I'm not sure so no quoting me but I thought that I read in one of the threads that if you call your order in to GSA that they didn't have a credit card problem not sure?
post #6 of 6
Quote:
Originally Posted by kazita View Post

Like I said on the other thread one way of getting around credit card theft ( ITS A PAIN IN THE BUTT TO DO ) But you can n go with a preloaded credit card it cost money to put money on it but at least they can only get to the amount that you put on it and once they fill your order don't leave a large amount on the card...
I'm not sure so no quoting me but I thought that I read in one of the threads that if you call your order in to GSA that they didn't have a credit card problem not sure?

No! They still have to enter the card into their system, don't take the chance. They're saying one thing about where the numbers are being stolen, but who knows...I did order from GSA recently and used the paypal option, That's secure too, because it doesn't expose your credit card info to the company you're ordering from. I would only use paypal or a temporary card like you're describing from either GSA or CK. It's not worth taking a chance.

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