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HELP!! What should I tell this poor woman?

post #1 of 72
Thread Starter 
I accepted an order for 4 cupcake Bouquets for a bridal shower for tomorrow. The customer is coming to pick them up tonight and they aren't working! The cupcakes keep falling off! It's like the cake is too moist or soft. I'm freaking out. She paid $180 for this order and was so excited about it and now I have to tell her That I can't make them . I can give her the cupcakes, but I obviously have to refund her money because it's not what she ordered. I'm so crushed to the point of tears. I don't know what to say to her and keep it profesional w/o breaking down in tears. Does anyone have any advice for me?
post #2 of 72
Thread Starter 
Please?
post #3 of 72
I wish I had some advice! I'm sorry things aren't going your way!

There's no way you can use a stiffer recipe and try again? How involved is the decorating?
Andi
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Andi
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post #4 of 72
Can you use a different method of attaching the cupcakes? Maybe some sturdier skewers? I know it doesn't help, but you have my sympathies!
The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
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The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
Reply
post #5 of 72
Do you have a picture of what she wanted? I tried makimg a mini cupcake bouquet and used thin skewers and the just slid right thru the cupcakes. Do you have access to get those thick dowels? I think it you used those with some royal icing glue or candy melts as glue, they may work out better.
post #6 of 72
keep in mind i haven't made these, so might be out in left field here but...

you know how people make candles at candlelight vigils so the wax won't drip on their hands? maybe you could take a piece of foam board, cut it into individual little cirles which are the same size as the bottom of the cupcake, and slide that down over the stick; put hot glue around the hole to hold it in place, and then slide you're cupcake down onto it...that way the cupcake is kind of on a pedestal. you could even airbrush or cover the little foam circles to blend in even more.

then again, maybe i don't know what the heck i'm talking about.

i wish you luck! breathe!!!!
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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post #7 of 72
keep in mind i haven't made these, so might be out in left field here but...

you know how people make candles at candlelight vigils so the wax won't drip on their hands? maybe you could take a piece of foam board, cut it into individual little cirles which are the same size as the bottom of the cupcake, and slide that down over the stick; put hot glue around the hole to hold it in place, and then slide you're cupcake down onto it...that way the cupcake is kind of on a pedestal. you could even airbrush or cover the little foam circles to blend in even more.

then again, maybe i don't know what the heck i'm talking about.

i wish you luck! breathe!!!!
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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post #8 of 72
Thread Starter 
I've tried cutting down styrofoam cups and putting the cupcakes in that, but it still doesn't work. Maybe I should have used the mini cupcakes for these since it's a smaller version of what I've done. I've tried everything!

I think I'm going to offer her $ back and also offer to deliver the cupcakes tomorrow to the venue and arrange them on a stand along w/ a free 6" cake to compliment them w/ my appologies. What do you think?

Thanks for all the advice.
post #9 of 72
. . . yes, breathe . . . what are you currently using to try to attach them . . . how many "skewers" . . . have you tried not bigger skewers, but rather "more" . . . for example, maybe one in the center of the cupcake and five or six in a circle about half or three quarters of the way out from the center . . . (more points of contact) . . . but you wouldn't want big skewers . . . HTH
. . . Think of things not as they are . . . but as they might be . . . Don't merely dream . . . but create!!!
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. . . Think of things not as they are . . . but as they might be . . . Don't merely dream . . . but create!!!
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post #10 of 72
I think if you have until tomorrow for the event you should definitely tell her that you will deliver them free of charge and set up for her tomorrow. That will give you enough time to make this work and keep your money! Good Luck - I haven't made cupcake bouquets so I can't be of any help!

Tammi
post #11 of 72
I'd try reading some of the other posts on cupcake bouquets, seeing if they have some other ideas on how to make them stay better. Maybe the frosting on top of the cupcakes is making them too heavy?

I would maybe double up on the cupcake liners if you do them again in the future, might help to make it more stable when inserting onto the base.

Maybe also try some buttercream frosting where it meets your base and put into the fridge to help set. Don't know what you are attaching them to and if the cupcakes are just falling off, maybe use larger skewers or use a skewer and maybe a toothpick or two. Might help with support.

I hope you have time to try some other options before they come to pick them up.
Monica
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Monica
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post #12 of 72
Maybe I can help you out.
Dawanka


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This is Bunny. Copy and paste bunny into your signature
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Dawanka


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This is Bunny. Copy and paste bunny into your signature
to help him gain world domination
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post #13 of 72
Where are you in ct?
Dawanka


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This is Bunny. Copy and paste bunny into your signature
to help him gain world domination
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Dawanka


(\__/)
( o.O)
(")_(")

This is Bunny. Copy and paste bunny into your signature
to help him gain world domination
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post #14 of 72
yummymummy - what if you d the tabletop display instead of the potted display?

http://cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1156032

I have the instructions for this that cinjam was kind enought to send to me I can pm it to you.

I'm so sorry you are having so many problems.

are cc's sitting on the styrofoam ball? this helps support them
post #15 of 72
Could you offer to deliver them tomorrow and keep working on them tonight??

I'm so sorry, I wish I were near by, I've never made them but I'd run over to help if I could.

I've been in a situation (with a wedding cake) like this and your brain just stops working when you panic so sit down a minute and have a cup of coffee and clear your head. You will figure it out.....
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