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YIKES!!! I need some help ASAP!

post #1 of 5
Thread Starter 

So I ordered a Lorann Almond emulsion online and I just got it in the mail. I need it for a cake order this week. I went to open up the box and the bottle had frozen completely in transit. It froze so much that the pressure built up and popped the bottle cap and safety seal off of it. Some of it spilled out that wasn't frozen. However, all that is left in the bottle is frozen solid. IF I am able to get this to defrost will it be okay to use? I really need to use it for this order. TIA!

post #2 of 5

I would call Lorann, and they should be able to ship out a new bottle.  Most companies that ship in glass bottles will only ship on Monday or Tuesday, so a package won't sit over the weekend in a hub and freeze (or melt in the summer).

 

They can tell you if it is still usable.

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply
post #3 of 5
Thread Starter 

Thanks! I originally ordered through a candy company on Amazon. I already contacted them about the issue, but I will also call LorAnn and see if they can help me.

post #4 of 5

I just got an order yesterday direct from Lorann, and it had not frozen, and the temps here are terrible also (10 below 0).  I think what you have left will be ok, as long as your bottle didn't break.

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply
post #5 of 5
Thread Starter 

No, the bottle itself didn't break. I am attempting to defrost it right now. I just contacted LorAnn and asked them. The temps here have been about the same. Pretty much below zero for days on end.

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