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Pick-Up or Delivery?

post #1 of 57
Thread Starter 
I've been doing cakes from home for sometime now and 9/10 I usually deliver them. When I deliver them, I usually never use a cake box to sore them in or anything. But now it seems it's becoming more and more of a problem. My customers always ask "Did you just bring the cake like that?" Or "Where's the box?" As if they're expecting it to be closed off.. Wondering if I'm doing something wrong here...? I don't see te point in me putting it in a box when I deliver if I'm just gonna set it at the table an te box will be thrown away
post #2 of 57

we always put it in a box, unless for some reason it's just too big. Even when we are delivering a 3 tier cake that won't fit in a standard box height for a celebration we cut off the top and at least put it in the box. A lot of decorators will build their own boxes around the cake, buy them from Office Max, or custom order the ones with windows, even if delivering. We usually don't go that far, but it is a good idea.

It may not make sense to you, but a box is kind of a way of saying "you got a professional product." It's also more sanitary and secure. 

Nothing like pulling someone's unboxed cake out of your trunk to give people the wrong impression. 

life is short, get a cakesafe.
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life is short, get a cakesafe.
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post #3 of 57
I always put cake in a box. It just feels cleaner to me. It is also a great place to attach a business card. icon_wink.gif
post #4 of 57
Grosd and totally unhygienic. Nasty.

Why is it so strange that clients expect their costly cakes to be hygienically packed and delivered?

I can't believe the amount of people who deliver cakes unboxed! Wtf? Where's the common sense here, folks?
post #5 of 57

I pretty much never boxed cakes when I delivered them.  Just the way I was taught when I first worked at the bakery.  ::shrugs::

Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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post #6 of 57

i've done it all different ways--some bakeries never use a box for tier cakes--some always make and seal up the box--some use the plastic (organizational type re-useable) boxes--

 

i started out not boxing -- somewhere along the line i switched--then for one cake i thought screw that box making mess-- easy cake--just gonna toss it in the car--no worries--well it came up a brief downpour right at delivery time--there was thick white steam pouring off roofs and cars and all the surfaces --it was an instantaneous steam bath so i had to toss a box together last minute--and it was good thing really because it was a long way from the car to the venue and up this massive staircase--so i like the security of boxes for climate control and it is easier to maneuver--

 

oh but more importantly--delivering a couple new cake boxes* for leftovers is important -- keeps caterers, venue peeps & clients very happy--they u 4 that --and the opposite is true too--

 

*i often deliver in corrugated cardboard moving boxes, sometimes re-fashioned sheet boxes--

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

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if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

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post #7 of 57

 Boxing a cake (or any product) is the professional standard.

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post #8 of 57
Just out of curiosity, why would you NOT use a box?
post #9 of 57
To the OP: I understand that many people have no problem with a cake being uncovered in transport but many people are grossed out by it. But if you have more than a few customers telling you their cake should be covered, why not invest in boxes?

I would not eat a cake, much less order another cake from the baker, if it was delivered uncovered. I know that it's possible that it came in contact with nothing disgusting, but my imagination is active.

Why hurt your chances for return customers?
post #10 of 57

It's really going overboard to say it's nasty. If it's so nasty, then it must also be nasty to set the cake uncovered at the venue table with all sorts of people oohing and ahhing and breathing on the cake.  I suppose if a person's car is filthy and animals ride in it... My car is quite clean.  Plus, I always line the areas where the cake is going with clean, white sheets whether delivering a boxed cake or not boxed.

post #11 of 57
My opinion is that when you work from your home (I do) you need to go out of your way to look professional so you are not perceived just as a cake lady. I would expect my cake to be delivered in a box and I would want it for the leftovers. Although I do have to admit that many friends ask if I want the box back, I guess they want to help me save money, but I never take them back. Who wants a used cake box?
post #12 of 57
Quote:
Originally Posted by as you wish View Post

Just out of curiosity, why would you NOT use a box?

There are some good reasons not to box. If picking up, many customers can't fit the cake in their car if it's boxed. Also, if I'm letting a customer pick up, I like them to set the cake on the floorboard passenger side so they can observe how their driving is effecting the cake. I always line it with paper towels for them.  I rarely sell a cake that would still fit in a box in that spot.

 

In my experience the general public is more likely to be careless with a boxed cake.  And if it's one of those flimsy bakery boxes, the first thing they want to do is squeeze the sides in. 

 

And the box for a large cake can be unwieldy and make it harder for anyone to pick up and keep level.

 

In my experience many cakes are safer unboxed - it depends on the size.

post #13 of 57
Quote:
Originally Posted by howsweet View Post

There are some good reasons not to box. If picking up, many customers can't fit the cake in their car if it's boxed. Also, if I'm letting a customer pick up, I like them to set the cake on the floorboard passenger side so they can observe how their driving is effecting the cake. I always line it with paper towels for them.  I rarely sell a cake that would still fit in a box in that spot.

In my experience the general public is more likely to be careless with a boxed cake.  And if it's one of those flimsy bakery boxes, the first thing they want to do is squeeze the sides in. 

And the box for a large cake can be unwieldy and make it harder for anyone to pick up and keep level.

In my experience many cakes are safer unboxed - it depends on the size.
Interesting; thanks!
post #14 of 57

buddy and duff do both--used boxes & didn't use boxes--looked like mostly no box when they delivered and boxed for pickups--normal operating procedure

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply
post #15 of 57
Yes, it IS nasty (not to mention very unprofessional) to deliver unboxed product. What clients do with a product once delivered or picked-up is up to them.

It's MY responsibility to make sure the product is as hygienic as possible, which means boxed (not to mention following HD regulations for food service premises), and the use of ONLY food-safe equipment when making the product.

If I ordered a cake (or any other food product, for that matter) and it was delivered unboxed I would refuse delivery and never order from there again, and never ever recommend the place.

It's up to ME, the professional, to provide the right size and type of box for the product.

Cars are pretty gross, too. It doesn't matter how clean you think your car is - it isn't. Thrre'd always crud floating around in it.

I am constantly amazed at all the different feeble reasons folks come up with in order to justify their unhygienic practices.

For the record, I'm absolutely NOT one of those people who are scared to death of bacteria!
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