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Cake tasting - Page 2

post #16 of 39
Quote:
Originally Posted by jason_kraft View Post
 
Quote:
Originally Posted by -K8memphis View Post

just say to yourself 'screw them' put them in the never open the door again box

That seems harsh to me...at least give them the option of paying for another tasting. Based on what OP has written this customer's only crime is not liking two flavors, and they even gave specific feedback on what they didn't like.

 

Quote:
Originally Posted by forbiddensweets View Post

Thank you all so much for your input I truly appreciate it. I am charging 320 for their cake. It will be 10,8,6 fondant covered with cherry blossom flowers Also they requested chocolate almond and they said they didn't like the flavor combo anf the other was lemon and they like the tartness but didn't like the texture of the cake

Looks like I might take a step back and take the time and research.
I have that cake boss software just haven't started using it yet.

 

 

they don't like the cakes that she specifically made for them--ouch

 

she's already moving on and i wanted to give her ideas to be able to move on without it haunting her

 

it's a potential coping mechanism

 

you gotta put that stuff somewhere and not under your pillow to take out at night and let it bug you

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

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if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

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post #17 of 39
Quote:
Originally Posted by -K8memphis View Post
 

 

 

 

they don't like the cakes that she specifically made for them--ouch

 

she's already moving on and i wanted to give her ideas to be able to move on without it haunting her

 

it's a potential coping mechanism

 

you gotta put that stuff somewhere and not under your pillow to take out at night and let it bug you

 

That was a hard thing for me to learn too. It hurt my feelings at first. I never get complaints, but I did about twice this year….and the complaint was for something they ordered but said they didn't order it. 

 

Umm…hello!! You're in my computer and on a hand written note I kept from our phone conversation! Dummy. Nope not getting your money back! I never get complaints about the taste of my chocolate cake because who doesn't like the Hershey's cake recipe?? Crazy Cake Lady Phyllis! That's who!!! (That's what I put in my phone if she calls back to order from me.)

 

When people say I'm to expensive, I say I'm sorry but I can't lower my prices. It doesn't offend me if you choose to look elsewhere. In my head I'm thinking…"Good luck. I won't take your order when you come back because you wasted too much of my time getting quotes and not giving me any information so I have to pry it out of you. I have a lot better things to do with my time!"

 

:-D

Jeremiah 33:3 "Call to Me, and I will answer you, and show you great and mighty things, which you do not know."
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Jeremiah 33:3 "Call to Me, and I will answer you, and show you great and mighty things, which you do not know."
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post #18 of 39
Did you end up doing the second tasting?

It is hard to hear that someone doesn't like your recipes, it took me a long time to get my standard recipes together and I'm still learning about all the science that goes into baking. If you are happy with your recipes and your other customers enjoy your cakes (you can't always go off what family and friends think) then don't change them.

You do seem a bit new, which is fine, but it might be a good idea to step back and work more on the business end at least. I mean no disrespect, but it seems like you have some minor kinks to work out. It's much better to step back and do this rather then continue taking orders and losing money and time.

Personally, I think your prices are too low-you mentioned that being a concern. Charging around $4.23/slice for a three tiered, fondant covered cake with fondant decorations is pretty low (close to my base price for bc cakes). No worries, this is probably the thing most decorators struggle with when starting out. Again, if you are happy with your prices disregard.

Also, as some previously stated, the deconstructed cake is the best way to let potential customers try your cakes. This way they can mix and match the flavors and if there is something they don't care for it will be much easier to figure out what it is they don't like.
post #19 of 39
Thread Starter 
I did do a second tasting I made cupcakes instead and made the filling separate that way they can mix and match. I did a French vanilla, chocolate without almond, red velvet and a standard yellow. I did white chocolate cream cheese and my standard cream cheese butter cream the loved the white chocolate cream cheese and the French vanilla and the chocolate. But now she is waiting on the groom to decide if he wants to try any other flavors. At this point I'm really done with them. I mean I have gotten married and it most definitely was not this complicated.
post #20 of 39
Thread Starter 
Honestly I take no offense to anything you lovely people are saying. I lack the experience you all have and I look up to all of you for your knowledge and I really a blunt and straight forward person. So thank u!
post #21 of 39
How much did you end up charging for the second tasting?
post #22 of 39
Thread Starter 
Jason: I charged them 50
post #23 of 39
Quote:
Originally Posted by forbiddensweets View Post

Jason: I charged them 50

Good call, that's exactly what I would have charged. If she is willing to pay for yet another tasting I would say go for it, since you are making a profit on each tasting now.
post #24 of 39
Thread Starter 
Jason, thank you (:
post #25 of 39

I would assume that if they didn't like anything so far, they're not going to like anything, and they're also going to be difficult all through the process and probably afterward. Meaning that after the wedding they'll be calling with a complaint and wanting a refund for something. This might sound "harsh" but I've been doing wedding cakes for almost 20 years and I have a pretty well-developeed psycho radar at this point. There's no point in continuing to cater to people who don't want what you're selling.

post #26 of 39

I absolutely agree with costumeczar, even if they find flavors now they finally like they seem like a very picky couple and you would end up having a call from them after the wedding saying something was wrong with the cake and wanting a refund.  It doesn't seem worth it to me, but if you go ahead with the order good luck.

post #27 of 39

No no no  no no no no. Did I say NO?!!!

 

They have EVERY right to not like your flavors. They have EVERY right to expect their wedding cake to taste exactly like they want it to taste. 

 

And you have EVERY right to run away...fast. 

 

You have proven yourself to be a pushover to them. I don't care if you charged for the second tasting. To them, you are now the "newbie" cake lady who they are so excited they found because they can get cheap cake, a lot of different samples... and..erm.... probably a refund. Not every customer is like this, but they have already established a pattern. If they didn't like your flavors the first time, they should have found another baker. The fact that they came back even though the texture of the lemon cake was off to them is very suspicious to me. 

 

You may decide to do the cake, and that's your choice. But take some well meant advice- cash their check and hold onto the entire amount until you know they were happy. Chances are that some of it will be going back. 

life is short, get a cakesafe.
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life is short, get a cakesafe.
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post #28 of 39
So a customer tried two flavors, didn't like them, was willing to pay $50 for another tasting, and loved three of the flavors in the second tasting. I'm not sure how this translates into "run away"?

If the customer had balked at paying for the second tasting and instead just picked a flavor they thought they would like that would be a red flag, but the customer had enough faith in OP's bakery to pay more to give her another chance. Based on what OP has posted this customer seems like a keeper (unless there is more going on here).
post #29 of 39

Jason ITA, OP set your price and be firm. Get your deposit and make out an iron clad contract so there will be know question in their mine as well as yours. It will be a win-win situation.

 

They must like something about what you presented to them because they came back and paid for the tasting. I say go for it.

“I'm a self taught baker who started out with no money, no business plan or PR and no intentions of having a business; it has been a very organic growth.”

 

By Lily Vanilli, my new hero

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“I'm a self taught baker who started out with no money, no business plan or PR and no intentions of having a business; it has been a very organic growth.”

 

By Lily Vanilli, my new hero

Reply
post #30 of 39
Quote:
Originally Posted by forbiddensweets View Post

Thank you all so much for your input I truly appreciate it. I am charging 320 for their cake. It will be 10,8,6 fondant covered with cherry blossom flowers Also they requested chocolate almond and they said they didn't like the flavor combo anf the other was lemon and they like the tartness but didn't like the texture of the cake
.

Jason, this is what would set me running away...I'm assuming that this was from the second round of samples, and they're picking everything apart. I don't see where it said they loved any of the cake when I responded the first time, so I would see that as a red flag and pass on the order. It seems to me like they're taking advantage of th OP's newness and low pricing, which shows that you really want the job, so some people just push you on those orders. Not worth it in the long run.
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