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Help! Cake pop disaster

post #1 of 5
Thread Starter 
I had an order of 20 mickey and minnie cake pop...fineshed them and when i woke up to get ready for delivery....they had fallen apart....by this time there wasnt enough time for a redo....the nearest store that sales the supplies is an hour away...how do yu deal with the customer?????
post #2 of 5
You're going to have to give them a full refund and I would offer a discount on the next order.

If it don't make dollars, then it doesn't make sense ;)

www.morganscakery.com

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If it don't make dollars, then it doesn't make sense ;)

www.morganscakery.com

Reply
post #3 of 5

Yes, full refund, plus I would have called to offer to go buy them something to take the place of the cake pops!

post #4 of 5
I would avoid telling them that they fell apart. I'd insinuate they meet their fate by, well, fate.
Plank.
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Plank.
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post #5 of 5
Thread Starter 
I replaced them with chocolate covered oreos and she was just as pleased with them....thise were her first choice in the beginning....
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