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What did she want? Seriously, I'm confused by a former customer. - Page 2

post #16 of 17
Re the cupcake liners... I never serve cupcakes without an extra liner. Especially considering what I'm charging the customer . I always set my cc's in a fresh crisp liner for the presentation. The first time it seemed a little off... for about 2 minutes ... and now they look naked to me without the extra liner.

Like others said, you have to show the customer exactly what you're going to do. People don't realize that the possibilities are literally infinite of what you may actually make.
post #17 of 17
YOU are the professional. You are the one responsible for ensuring a true meeting of the minds. If you didn't do that, you didn't do your job.

As SecretAgentBaker mentioned, I expected to see the buttercream flowers you offered. There aren't any. Did we misunderstand?

I, personally, don't conduct "business" by text. If the client sends me a text, I follow up on an email. If the mother, or other designated person, makes a change I also confirm in email. That can be very messy as you are learning.

I think it's important enough to mention again that I still have no idea what this order was supposed to be. Did you?

If I were in this situation, I would pick up te phone and have an open, honest discussion with her. Try to smooth things out but also be firm about what she did receive. You absolutely should be compensated for your work.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
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