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Customer not responding

post #1 of 6
Thread Starter 
So I have a lady that ordered 4 dozen cupcakes for this weekend. 1 dozen chocolate with whipped ganache for the frosting, 1 dozen white filled with strawberries and frosted with Italian meringue buttercream, 1 dozen strawberry with strawberry cream cheese frosting, and one dozen red velvet with cream cheese frosting, plus a decorated display cake. I told her it was going to be $110 and she agreed. I emailed her on Facebook a few times over a week ago and still haven't received a response. I asked on the spouse page (she is a spouse on the military base where I live) if anyone could get a hold of her for me or knew of another way to contact her. She responded on there saying she still wanted it, but still hasn't responded to my messages. I don't know whether to go through with it and risk wasting the time and money or to not make them and risk her actually wanting them. What would you do?
(I am am a cottage baker and this is more of a hobby than a real business so it quite a lot of money for me if it goes to waste)
post #2 of 6

The easy way to solve this is to require payment in advance.

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply
post #3 of 6

Liz is right!!! If they do not pay you ahead of time then don't do it!!!!

post #4 of 6

At this point you don't have a customer, you have an inquiry. Send her one more message requiring payment in full by the end of the day or you'll assume that she doesn't want the cupcakes anymore. You don't need to be nasty about it, just let her know that you won't be doing the order (since she hasn't really placed an order if she hasn't paid for it.)

 

Hi, ______,

 

Since I haven't heard from you with the payment for the cupcakes we talked about, I'm assuming that you don't need them. If you do want to place the order please get the payment to me by the end of the day so that I can reserve the time for you. If I don't receive the payment by this evening I won't be able to do the cupcakes, so please let me know if you do want them.

 

Thanks, ________

post #5 of 6

Yah what she ^^^ said.

post #6 of 6

P.S....."cottage baker" IS a "real business".....get a payment plan that you want and then tell customers at time of ordering when full payment is due. 

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
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Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
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