My question is, how do I make it up to this customer who had no cake for their kids 1st birthday?!
I feel so bad and I worked so hard, idk what to do??
This pic is the before which I did showy customer that I did make it!
I feel for you! What a lovely cake it was, I can tell it took you a long time.
I hope the mother is understanding. This happens to the best of bakers on occasion. I am not a big business but I had a cake destroyed once as well so I know how sick you must feel. I quickly learned not to trip on front doorsteps…
Definitely a refund is in order, and then offer her another cake. Then just chalk it up to being a learning experience and it's a story to tell.
Wow!! You did an awesome job on that cake! So sorry you lost it!
I would have too!! I feel so bad for you! I cried with my first cake disaster too.
So sorry for your loss! It must be a week for Elmo cake disasters. I had one, too. First, my fondant rippled horribly and then I learned the hard way never to attach a topper until it has reached its destination. Elmo recovered enough to be useable but I am still horrified by the entire event. Thanks for sharing your disaster. It makes the rest of us feel better about ours. :-)