Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › First time someone has complained on a cake of mine?
New Posts  All Forums:Forum Nav:

First time someone has complained on a cake of mine? - Page 5

post #61 of 121
Quote:
Originally Posted by kiminfrance View Post

Being a new cake decorator I was really pleased to find this site and I've just joined this forum, but after reading some of the replies to this poor girls post, I think I might think twice before I ask for help


If you want help you're in the right place. If you want to be told your work is stellar when it's not then you might want to rethink the career as a whole. When you ask for help you can't tell somebody how to give it to you. The whole goal is to be better. Sometimes it will hurt to hear but it better a stranger on CC tell you than an angry customer
post #62 of 121
I'm amazed at ppl with these prices. I wouldn't give her a refund at all. Tell her you charge $5 per svg...she already for a huge discount. You did a fondant cake for $45. She already gor her refund. I agree with the other posters about the prices, tho. I am having a tough time in my market commanding the prices I want...I've learned that is rather decline the order (after suggesting a design that fits her budget) than hate myself throughout the project and then deal with someone as ungrateful as she...
post #63 of 121
Quote:
Originally Posted by MBalaska View Post
 

 

MimiFix:   your advice makes so much sense to me I am waiting for your book to arrive so I can get a bigger dose of it, and keep it on hand.  (even though I am not in business and may never be)

 

 

Thanks, MB. Let me know if you have any questions.

 

 

(edited to remove advertising)

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply
post #64 of 121

OP and other new members - as this is a business forum you will indeed get advice from professionals who are not going to candy-coat their answers, but will provide information and assistance with honesty and integrity. This is what you should expect should you choose to post in the business forum.

 

To all the lovely professionals that DO help less-experienced cakers with their questions: please keep it civil and avoid rude language and personal (or general) attacks. I know all of those who have responded here have the best of intentions. This is just a reminder to keep it kind, and keep it professional. Our industry deserves it.

post #65 of 121
Quote:
Originally Posted by shebysuz View Post
 

Did the customer order the cake in the same fashion as her text? I personally would not even entertain an order from someone who used " da" instead if "the".

  Can you imagine if we conducted business like that? " Dear Customer, thank u 4 ur interest in mah cakes. The cake u wanted, u know, da one wit the zebra stripes, hot pink bow, and blinged out monogram- dat one is finna cost u 2 bills. I accept cash money, debit, and Pay Pal . Sorry no credit card or food stamps at dis time. Please holla at me if u want to reserve dis cake. Thnkx- Cakegurl Cakes

 

I. Just. Spit. Coffee.... Fur Realz

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

Reply

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

Reply
post #66 of 121

Haha! I am drinking coffee too...cheers!

post #67 of 121
I wish there was a like button!
post #68 of 121
Quote:
Originally Posted by shebysuz View Post
 

Did the customer order the cake in the same fashion as her text? I personally would not even entertain an order from someone who used " da" instead if "the".

  Can you imagine if we conducted business like that? " Dear Customer, thank u 4 ur interest in mah cakes. The cake u wanted, u know, da one wit the zebra stripes, hot pink bow, and blinged out monogram- dat one is finna cost u 2 bills. I accept cash money, debit, and Pay Pal . Sorry no credit card or food stamps at dis time. Please holla at me if u want to reserve dis cake. Thnkx- Cakegurl Cakes

 

True dat.

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply
post #69 of 121
Quote:
Originally Posted by shebysuz View Post
 

Did the customer order the cake in the same fashion as her text? I personally would not even entertain an order from someone who used " da" instead if "the".

  Can you imagine if we conducted business like that? " Dear Customer, thank u 4 ur interest in mah cakes. The cake u wanted, u know, da one wit the zebra stripes, hot pink bow, and blinged out monogram- dat one is finna cost u 2 bills. I accept cash money, debit, and Pay Pal . Sorry no credit card or food stamps at dis time. Please holla at me if u want to reserve dis cake. Thnkx- Cakegurl Cakes

 

 

hahaha! love this!

post #70 of 121
Quote:
Originally Posted by shebysuz View Post
 

Did the customer order the cake in the same fashion as her text? I personally would not even entertain an order from someone who used " da" instead if "the".

  Can you imagine if we conducted business like that? " Dear Customer, thank u 4 ur interest in mah cakes. The cake u wanted, u know, da one wit the zebra stripes, hot pink bow, and blinged out monogram- dat one is finna cost u 2 bills. I accept cash money, debit, and Pay Pal . Sorry no credit card or food stamps at dis time. Please holla at me if u want to reserve dis cake. Thnkx- Cakegurl Cakes

 

 

Dat iz da shizz!   :-D

post #71 of 121
Quote:
Originally Posted by kiminfrance View Post
 

Being a new cake decorator I was really pleased to find this site and I've just joined this forum, but after reading some of the replies to this poor girls post, I think I might think twice before I ask for help and support!:(

As an also new member of this site, I've got to say I want REAL advice. I came here with a cocky attitude because everyone I know said my cakes were fantastic and I would make a killing if I did it for a living. I come here and realize that I'm decent, but I have a heck of a lot to learn, and that I am so not ready to start charging people for what I can do. But in the mean time, I've already picked out some favorite members who I know will tell the truth when I ask how badly I screwed something up. Because I've got friends and family in real life to tell me I'm great, but If I hear it from DeliciousDesserts, I know I've done good. 

post #72 of 121
I've got to say...you undercharged for what she wanted, but you under delivered for what you did. I have no doubt you can and will do better next time. At least you know you've got the boobage down!

And I totally agree with AZ and others. It is far better to get the unvarnished truth from those in the know than to hear it from an unhappy customer. The best lessons are often learned the hard way.

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply
post #73 of 121
This is why I stay away from a** cakes. If I can't touch it, I can't recreate it.

Edit: and by that I mean I need the subject I'm front of me so it looks... Right....

I am taking away a valuable lesson from this. Thank you!!
post #74 of 121
Quote:
Originally Posted by MimiFix View Post

BrandisBaked, there's a definite trend on CC for posters to bash the customer and support the OP. If anyone dares to say something different, they often get bashed for being "offensive" or "mean." My advice to you: quit while you're ahead icon_wink.gif  ... 

I'm going to quote this again, because some of us were talking about how people on here will get smoke blown up their butts by people just insulting the customer when the issue was definitely with the baker. Not to say that the customer is always right, there are plenty of times when they're clearly being difficult. But in this situation the cake didn't look like what was ordered, and to waste time making fun of her texting doesn't give the OP any feedback to make future orders work out better. She might be totally illiterate or just texting fast, but either way the cake wasn't what was ordered.
post #75 of 121
Thread Starter 
I definitely understand its not what she wanted! She had tolde this herself! I told her that I would do the best I could to re create but my work will never be the same as any picture. Thanks everyone for the advice but seeing the same post over and over is aggravating!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › First time someone has complained on a cake of mine?