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First time someone has complained on a cake of mine? - Page 3

post #31 of 121
Thread Starter 
They are all definitely on that list! Someone had asked previously how I know her and she is an old co worker, friends, cousin.
post #32 of 121
I think part of your learning curve needs to be learning that as a business you need to stop taking it personally. She didn't do anthing wrong other than not wanting to insult the cake in front of you. For a butt cake, I think it's a fail. You didn't deliver what she wanted, she was justified in complaining and asking for a refund.
Plank.
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Plank.
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post #33 of 121
I have to agree with your husband. This customer is just cheap! 24-hr notice! Are you kidding me! It would have been twice that and she sounds like she's been living at the swap meet dickering one deal after another. Don't short change yourself or your art. If they want something better they should plan and pay for it. She got a great deal cause she insulted your talent. If she'd actually felt that way she would have brought it up right away not after she left and could act cowardly with her opinion. You did good work with what time you had second of all stick up for yourself! The customer is always right but it's ok to challenge their ideas and have them articulate what it is exactly they want different, then attempt to fix it not refund or discount something.
post #34 of 121
I feel like I'm in an alternate universe.
Plank.
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Plank.
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post #35 of 121

BrandisBaked, there's a definite trend on CC for posters to bash the customer and support the OP. If anyone dares to say something different, they often get bashed for being "offensive" or "mean." My advice to you: quit while you're ahead :wink: ... 

VISIT US at BAKINGFIX

 

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VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

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post #36 of 121

The customer is cheap, but I thought it was a boob cake as well.  

post #37 of 121

People that order crap like that are red flags waiting to happen anyways. Jus' sayin yo.

post #38 of 121

And that is not a butt, it's boobs, doesn't look like the original cake, her complaints are valid at least on that, and I'm not reading what else what was written. 

post #39 of 121

And what is this "customer would pay wayyyyyyyyy more at a real bakery" crap? Yeah they would, you got that right! They'd get what they ordered, from someone who knows what they are bloody well doing, charges appropriately, and doesn't act like half talent should equal half price and half expectations

 

That may very well be my swan song depending on the mood of the Mods today, but I don't give a rat's butt. Knock it off newbies. You want to be a good respected decorator? Then slow down, get some dang skills, LEARN how to price, learn to say no, and just stop this foolishness. Dang it! That was more for....a lot of other people, not necessarily you, poster.

post #40 of 121
I must say, AZ is right.
post #41 of 121

AZ's post is a tough one but there are MANY wise words backed by experience.  Use it as a tough teacher who lets you know you CAN do better.

post #42 of 121
*cheers in the stands*

Honestly, when I saw this last night, I didn't know what it was.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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post #43 of 121
Quote:
Originally Posted by MimiFix View Post
 

BrandisBaked, there's a definite trend on CC for posters to bash the customer and support the OP. If anyone dares to say something different, they often get bashed for being "offensive" or "mean." My advice to you: quit while you're ahead :wink: ...

This is very true...

 

For the OP:

1. You didn't charge enough, especially for a last-minute order.

2. The cake that you made doesn't look like the original, so the customer was both cheap and right to complain.

3. If you're selling cakes then you can't really hide behind "I'm no professional" when you get a complaint, people have a right to get what they think they're ordering.

 

I'd refund her something since the cake you delivered doesn't look like a butt, sorry to say. It's not done badly, it just doesn't look like a butt. It's like if someone ordered a ferrari cake and you delivered something that looked like a volkswagen. Not what they ordered, they shouldn't pay for it.

post #44 of 121
Quote:
Originally Posted by JWinslow View Post
 

AZ's post is a tough one but there are MANY wise words backed by experience.  Use it as a tough teacher who lets you know you CAN do better.

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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post #45 of 121
Quote:
Originally Posted by costumeczar View Post
 

I'd refund her something since the cake you delivered doesn't look like a butt, sorry to say. It's not done badly, it just doesn't look like a butt. It's like if someone ordered a ferrari cake and you delivered something that looked like a volkswagen. Not what they ordered, they shouldn't pay for it.

Yup. This.

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