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Can somebody help me ???

post #1 of 7
Thread Starter 

Okay, I just don't where to ask. So, I ask in here.

I have a subscription with Cake Central magazine via iPad. Almost 2 years...my iPad not the brand new one...its old...its iPad 1.

After one I updated the Cake Central app, it won't open..the magazine won't open.

Okay, I knew maybe I have to upgrade my tablet.

So, I went to my PC...but it asked my email and my zip code and said..I don't have any subscription with Cake Central Magazine. How come ?

I tried to email...no answer (twice)

I tried to call...got machine told me to leave a message...I did...nobody call me back.

The reason I subscribe online because I can hold my magazine which I love so much without taking too much space.

But really I disappointed with the customer service.

I want to know..IF I buy new tablet...it SHOULD iPad or can be android ?

The second one..I want open my magazine from PC too.

my name : Yvonne Brilhart

my zip code : 16686

 

Thank you

post #2 of 7

Did you iPad recently get the iOS7 update?  That update broke our magazine app for most readers.  We have submitted a couple of updates to the app to resolve this, it is up to Apple when they make it available to each user, however users who have received the update from us have confirmed that it worked for them after accepting the update.

 

In some cases you need to uninstall the app and reinstall it after the iOS7 update.

 

Regarding your subscription, it sounds like you probably purchased your subscription from the app and not from our website, is that correct?

 

When you purchase anything from in the app it will only work on Apple products because Apple does not share customer data with publishers, so we have no way to import your transaction to our records.  This means it will not work on PC, Android or Kindle.

 

If you purchase a subscription from our website it will work on iPad, Kindle Fire, and Android devices as well as PC.

 

IF that does not answer your questions please send me a PM and I can try to help further.

post #3 of 7

ipad 1 will not accept the iOS7 update :-)

A balanced diet is chocolate in both hands!
Glenda
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A balanced diet is chocolate in both hands!
Glenda
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post #4 of 7
Thread Starter 

Thank you for answering my email and this thread.

Yes, I had subscription with apps...I canceled and subscribe again from the web.

I got email said  I can download 7 times and will expire 10/18/2013.

My iPad tablet from the first generation it won't get IOS 7, that's the problem. So, I almost birthday on October 25th. I don't know what will I get iPad or Android as a gift.

I downloaded all magazines I bought to PC...now, my question. Can I still download to my new tablet since it will expire before my birthday ?

post #5 of 7
Thread Starter 

Yes, that's the problem...:)

post #6 of 7
Quote:
Originally Posted by siuingme View Post
 

Thank you for answering my email and this thread.

Yes, I had subscription with apps...I canceled and subscribe again from the web.

I got email said  I can download 7 times and will expire 10/18/2013.

My iPad tablet from the first generation it won't get IOS 7, that's the problem. So, I almost birthday on October 25th. I don't know what will I get iPad or Android as a gift.

I downloaded all magazines I bought to PC...now, my question. Can I still download to my new tablet since it will expire before my birthday ?

Yes you will still definitely be able to download them.. your expiration is just when the link stops working, but we can always reset the link if you need us to.  Just email us if you have any problem activating it on your new device and we will help you out.

post #7 of 7
Thread Starter 

Thank you sooo much. I appreciate this...really deep.

I love this magazine and inspired me for many cakes I made.

Thank you again

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