I don't love 3D cakes. I do them, but I'm not one to make anything spin or light up or anything. I just try to do clean work and make the cake colorful, somewhat detailed, and most of all, sturdy.
But I've been getting some push-back from type A customers lately. Don't get me wrong, I am type A. But I also understand the creation process so I "get" it.
I'm getting questions I can't answer well enough to satisfy these certain clients, and I empathize with these people, I just can't answer them as thoroughly as they'd like.
For instance, I had a customer order one a few weeks back and immediately needed to know the exact dimensions. I could give her the box size, the board size, but I truly couldn't give her dimensions of the cake itself because I'd never made it before, and even if I had, I carve all my cakes, I do not use mold pans or anything. I knew what MY plan was and what sizes of cake I needed to start with to get the estimated serving count but that was it.
Another picked up her cake, loved it, but needed to know how to serve it. Now, this was an easy cake, almost not 3D (the dreaded belly cake). I showed her what I would do, but she insisted she needed to know the exact size of each serving, how many she should get out of a row. Could I draw her a graph? REALLY? I assured her she would for sure have enough cake and that I always over estimate. I even gave her an estimated size for the serving that I thought was best. But in the end, dude, it's a 3D cake. I felt incompetent, but I'm not going to sit and make a chart for every cake that goes out the door.
I have another that's asking for sizing and the cake isn't until Nov. I haven't even thought about the plan for construction. I've given her estimates, but tried to make it clear that these are estimates only.
Is there a better way to approach this?