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CANCEL CUZ IM SICK? HELP!!! - Page 2

post #16 of 23

Call today and explain you are having absolutely unavoidable major surgery.  Explain you are not able to physically do anything except lie down and you are not able to make their cake.  Give them a FULL CASH refund of all their money (including anything normally non-refundable like the deposit).  At this late date another decorator may not take a check and they will need the cash to pay for the cake.  Refer them to someone else if at all possible.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #17 of 23

I've never had this happen, but I agree with most others. I might actually do some of the legwork first - meaning I'd call around to every bakery in a reasonable radius and see if they can take the orders. If you find one, then call the bride and let her know the situation and that you found someone else to do the cake. Like someone else said, I would offer to pay the difference if there is one. It's an unforeseen act of God, they might freak out, but you can't control that. It's not like you have the sniffles and just don't feel up to it - you actually can't stand!

 

Good luck with the surgery!

post #18 of 23

Try and quick put a call out on the cake decorating page for help. Give it a few hours- you just never know. I'm about 14 hours away, otherwise I'd totally make the drive to help you. 

I feel terrible for you and your painful situation, but I also hate to see a bride go without cake if it can be avoided!!!

life is short, get a cakesafe.
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life is short, get a cakesafe.
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post #19 of 23

where are you located.  There has to be a CC member out there near you

post #20 of 23
Thread Starter 

THanks for all your kind words everyone.  I am located near Kansas City...on the Kansas side.

I am getting ready to contact the brides right now...I just think it will be easier on me and my health has to come first (for me).  I hate to cancel on someone but i would hate to injure myself worse/permanently all for a cake. Not worth it.

I have called every reputable cake vendor around and got a list of ones who are available for their date, which i will be giving to them.  I will of course be offering a refund of all their payments.....desposit included.

I actually kind of lucked out with the timing as normally we are super booked up with cake orders for the fall, however I just had a baby 7 weeks ago so I wasnt sure how i would be feeling (my first baby) after so i only took a few orders to ease into it.  Im just glad i dont have 20+ cakes to cancel on.... that would be very bad.

My next big order isnt until January and the dr says i should be able to go back to work (with lifting resctrictions) in 6 weeks.... fingers crossed!

post #21 of 23
Best of luck with your surgery, that's tough with an infant too.
elsewhere.
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elsewhere.
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post #22 of 23

I know how upsetting it is to cancel an order - and the one I cancelled was just a 10 inch birthday cake.  I had consulted with a new client for weeks over the details of their cake, but called to cancel her cake 6 days before the event as my brother in law was in hospital dying and I was in no condition to make it.  He actually passed away the next day and the funeral was the day before the birthday so I definately couldn't have done it.  I was able to get a cake decorating friend to do it and she honoured my price for the client.

I too have had back surgery (twice) and know that you are absolutely not going to be able to do the cakes.  You will need all of the rest you can get in the next few weeks and you need to look after yourself first and foremost.  Be careful when you do get back into cakes, especially rolling out fondant, because that will put a lot of strain on your back - ask hubby to do it for you.

anyway, all the best.

post #23 of 23

hey, I was wondering how your op went and how you are feeling now?

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