Cake Central › Cake Forums › Cake Talk › Cake Disasters › The Saga of My Poor, Poor Poppy Cake
New Posts  All Forums:Forum Nav:

The Saga of My Poor, Poor Poppy Cake

post #1 of 45
Thread Starter 

So, I sent this dummy cake to a styled shoot that a wedding planner I’ve worked with in the past was organizing. I've done a styled shoot with her before and it was a 100% positive experience. Sorry the only picture I have is the one I took with my phone to send to my mother; it's still unfinished here (I added more leaves, another coat of gold on the border, a bit of sheen) but you can get the idea:

 

 

The shoot was on a day I couldn’t deliver myself; it’s also 3 hours away, in the mountains. She agreed to take the cake herself. So we meet up to give her the cake and that's when she tells me she’s not going, the photographer is meeting us and will take the cake up (starting to get a bit nervous). The photographer shows up in a PICK-UP truck (starting to feel a little sick). There is nowhere to put the cake except the backseat of the cab. I used some stuff she had to level it and actually seat belted it in. FYI, knowing it was being taken up into the mountains, I had it well-prepared for the delivery. I explained about keeping it cool, driving carefully, etc. and hoped for the best.

A couple of weeks go by and I hear nothing. I finally email my contact and ask about it and I’m told a couple of petals fell off the cake but otherwise it was fine and they don’t show in the pictures. Um, OK, I asked to please let me see the pictures before they are published anywhere. Can I get my dummy back? Yup, but here’s what I get back!

 

Hyperventilating! OMG, what do the pictures REALLY look like? A couple more weeks go by, still nothing about the pictures, nothing on Facebook, I finally ask again and get an “oh, I thought I sent you the link, here it is”. Well, it looks like they left the cake in the truck for the whole weekend! It’s awful. The flowers are falling off, with Styrofoam showing in some of them. The fondant is melting off it in places and looks all greasy. I felt like crying. I still feel like crying. I'm ashamed to have my name associated with them. This is NOT the cake I delivered.

 

 

 

I just saw the photographer's pictures for the first time last week; the shoot was on July 22. It makes me think they really didn't want me to see them. Besides venting and getting it off my chest, I'm wondering if I should ask the photographer to remove the photos of the cake from the album. They're not on her website or her Facebook page, just in the album she shared with me. I really wish that, as a fellow professional, she had just owned up to ruining the cake and been done with it. The payback for doing these shoots is having the professional pictures for our portfolios but this was a total loss for me :cry: and the cake was really so pretty, so much prettier than the picture I took.

 

SIGH, thanks for listening; I'm sorry this was so long. Non cake people just don't get it and I can't really post anything on Facebook since all the players are there.

post #2 of 45

Ask for a re-take for sure.  Tell her that's not representative of your work.  As a photographer, she would not like it if someone edited her photos and botched them up.  You are no different!

post #3 of 45

Yes, and maybe deliver next time, or be present during the shoot?  I hope you can have the photos removed.  Your cake was really lovely in your original photo - beautiful concept.

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply
post #4 of 45
This is my biggest fear anytime someone picks up a tiered cake from me....my chest is tight until I know a cake has made it to its destination safely...definitely ask for a re-do
post #5 of 45

I'm so sorry, Elcee! You worked so hard on that cake and remember how excited you were to create it! :( I would ask them to take the pictures down, but I'm going against the flow here --  I wouldn't ask for a re-do. I think I would cut ties and never work with them again -- and definitely not recommend them to anyone. You're out the cost of your decorating supplies and time it took to create the first cake, I wouldn't give them the chance to ruin another one. 

So, so sorry!

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
post #6 of 45

I agree with six, I wouldn't ask for a re-do, you are out enough time and money. I doubt they will take the pictures down, but I would make sure they take your name off of them. It's not like the pictures are cake wreck worthy, but they certainly aren't up to your standard work!

 

I'm not sure if I would cut ties, but I would certainly never agree to cater an event where you weren't 100% in charge of delivery. They have proven to be irresponsible and unprofessional in that regard.

 

It was such a pretty cake! Sorry :(

post #7 of 45

Ugh, that's terrible! I would be so mad! :x Your cake was just gorgeous before! We've done many styled shoots, sometimes we can stay with the cake and sometimes we can't, but when we can't, it inevitably comes back damaged somehow! But we've never had them damage it and THEN take the pics. Usually it's damaged after the shoot when we get it back, but at least they got the pics of it so at least we have those for our portfolio! People just have NO clue how to handle a cake, do they? 

 

I probably wouldn't work with them again. Either that, or if you do work with them again, only do it when you can bring the cake and take it when they're done, don't let it out of your sight!

Before you ask- I'm licensed, inspected, insured, and all that jazz.
Reply
Before you ask- I'm licensed, inspected, insured, and all that jazz.
Reply
post #8 of 45
Thread Starter 

Thanks, everyone. A re-do is out of the question. It was a collaborative, organized shoot involving several vendors. Not to mention, I'd have to re-make the cake. It is what it is.

 

Absolutely I will be delivering in the future! I had a different planner insist on picking up a real tiered cake and I went through conniptions over it, made her sign a waiver, scared the heck out of her. I should have done the same thing for this one. The last time I did a shoot like this, I did deliver myself and stayed with my cakes the whole time (see the peach and ivory pics in my gallery).

 

I think I'll start drafting an email to the photographer. Not only do I want her to remove the photos, I want to get across to her that she destroyed what amounts to a $300 cake and left me nothing in return (without sounding whiney). And yes, sixinarow, I will be quietly cutting my ties with those involved.

post #9 of 45
Thread Starter 
Quote:
Originally Posted by LoveMeSomeCake615 View Post
 

damage it and THEN take the pics. Usually it's damaged after the shoot when we get it back, but at least they got the pics of it so at least we have those for our portfolio!

Exactly!

 

One of the things that bugs me is that, as a professional, she should have been honest with me instead of stringing me along for over 2 months.

post #10 of 45

I'm sick to my stomach for you!!

 

Were you planning on keep this one for display? If so, you might include in your email that you were planning on using this as a display cake and because of the damage you can no longer use it or the pictures. 

 

Ugh.

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
post #11 of 45
Quote:
Originally Posted by Elcee View Post
 

Exactly!

 

One of the things that bugs me is that, as a professional, she should have been honest with me instead of stringing me along for over 2 months.

 

I know, right?! That would make me more mad than anything else! 

Before you ask- I'm licensed, inspected, insured, and all that jazz.
Reply
Before you ask- I'm licensed, inspected, insured, and all that jazz.
Reply
post #12 of 45
Your cake was so pretty. I'm so sorry that happened to you.
post #13 of 45
Thread Starter 
Quote:
Originally Posted by sixinarow View Post
 

I'm sick to my stomach for you!!

 

Were you planning on keep this one for display? If so, you might include in your email that you were planning on using this as a display cake and because of the damage you can no longer use it or the pictures.

 

Ugh.

 

No, I never said anything about keeping it as a display. I was just hoping for the pictures. I knew I'd be lucky to get it back in one piece, I just wasn't prepared for the extent of the damage. I think they just tossed it in the truck after she shoot.

post #14 of 45

How in the HELL did that happen to a dummy cake??? Seriusly, WHAT did they do it?? It's not rocket science, keeping a dummy safe and secure, good grief!

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #15 of 45

Such a shame.  Such a pretty cake.  I would be ranting.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › The Saga of My Poor, Poor Poppy Cake