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post #46 of 76
Quote:
Originally Posted by gatorcake View Post
 

 

This is ridiculous--there is nothing remotely professional about this shirt.  No reasonable person is going to say for a business that delivers this kind of thing is okay.  First the business is not my Three *****es Cakes so your point about names is frankly irrelevant.

 

Second whatever you think of the shirt it includes a word that is considered profane.  Oh right, as a noun it refers to female animals---if this is your justification--thank you for proving the point.  This is akin to delivering a cake in motor oil.  No wait, I would rather have a person deliver a cake in motor oil rather than seeing someone that thinks its good fun to refer to a woman as a *****.

 

There are standards of professional attire.  And by your position showing up in a banana hammock would be just as acceptable- after all all standards of professional attire ultimately depended upon what some individuals have determined to be appropriate articles of clothing.  Customers are well within their right to demand a refund on a delivery charge.  If I am paying for you to deliver I am paying for a professional service as such I expect your delivery to reflect a standard of professionalism.  And if someone who represents your business fails to provide that level of service you bet I am going to ask for you to refund what I paid you to provide that service.  Delivery is more than simply showing up as you want as you nicely point out in your final line.

 

The OP has stated repeatedly it was inappropriate and was mortified when she found out her husband wore it....

post #47 of 76
Quote:
Originally Posted by gatorcake View Post

This is ridiculous--there is nothing remotely professional about this shirt.  No reasonable person is going to say for a business that delivers this kind of thing is okay.  First the business is not my Three *****es Cakes so your point about names is frankly irrelevant.  

Second whatever you think of the shirt it includes a word that is considered profane.  Oh right, as a noun it refers to female animals---if this is your justification--thank you for proving the point.  This is akin to delivering a cake in motor oil.  No wait, I would rather have a person deliver a cake in motor oil rather than seeing someone that thinks its good fun to refer to a woman as a *****.

There are standards of professional attire.  And by your position showing up in a banana hammock would be just as acceptable- after all all standards of professional attire ultimately depended upon what some individuals have determined to be appropriate articles of clothing.  Customers are well within their right to demand a refund on a delivery charge.  If I am paying for you to deliver I am paying for a professional service as such I expect your delivery to reflect a standard of professionalism.  And if someone who represents your business fails to provide that level of service you bet I am going to ask for you to refund what I paid you to provide that service.  Delivery is more than simply showing up as you want as you nicely point out in your final line. 

Did you actually READ what I wrote? I said it was unprofessional, therefore, your rant is irrelevant.
Plank.
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Plank.
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post #48 of 76
Do you have photos of this cake, and the ones she sent you to work from?
Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
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Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #49 of 76

She posted the pics she is supposed to work from. She has not received photos from the photographer yet but it is in the contract that she gets copies. The bride has to  see the pics first though. SHe is probably trying to get a reduced price from the photographer..lol

post #50 of 76

I guess it's just a case to learn from. Never allow oversights(when she said she isn't picky). She was only playing safe. Who knows maybe she had a plan of asking for a refund by sending you 4 different pictures.

post #51 of 76
This lady apparently doesn't know much about Craigslist if she thinks she can put a bad review on there.
elsewhere.
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elsewhere.
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post #52 of 76
Quote:
Originally Posted by RoseySweets View Post
 

I have already processed the refund minus the $40. So if she'd like to send it back(I'm more than sure she won't), then so be it. But I do see both sides. The shirt was offensive(my slip up for not noticing what he was wearing). But that does not negate the fact that I drove over 20 miles to her venue. She didn't ask for a refund, I offered out of good faith...but apparently I shouldn't do that anymore either. I can't imagine someone trying to sue over $40, as it would cost her more to do so. But.....I digress. I'm not particularly worried about that. I don't actually have to pay my lawyer(its my mom). I'm more bothered at how she's acting. 

 

Hmmmm, sounds like the situation is handled... and I think you did good!  Dont worry about the $40.00 she is complaining about. You apologized for the shirt issue already, so I she sues over the 40 then Oh well!  You handled everything very "nicely" : )

post #53 of 76
Stupid phone. Apparently I clicked the button that blocks you, and I was trying to undo it and missed the post with the pics. Oh hell, a bad review on Craigslist? Whatever disxourages the other cheapies from calling, I say! Heh heh...yeah, she sounds like a winner. Good luck with her.
Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #54 of 76
The only time I'll just make something from my own ideas without a sketch is for established clients. I'd be very nervous if a bride told me to just go for it. I would insist on showing her my ideas.
Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
Well, all good things must come to an end sometimes. Hey, is that a cake?
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #55 of 76

Wow --- I can't wait to see the photo of your cake.  This bride sounds like a real bridezilla.

post #56 of 76

Speaking of Bridezilla's they just started showing it on my regular channel. Really? I'd punch a bride in the mouth!! Plus it's all budget brides now.

post #57 of 76
Quote:
Originally Posted by gatorcake View Post

This is ridiculous--there is nothing remotely professional about this shirt.  No reasonable person is going to say for a business that delivers this kind of thing is okay.  First the business is not my Three *****es Cakes so your point about names is frankly irrelevant.  

Second whatever you think of the shirt it includes a word that is considered profane.  Oh right, as a noun it refers to female animals---if this is your justification--thank you for proving the point.  This is akin to delivering a cake in motor oil.  No wait, I would rather have a person deliver a cake in motor oil rather than seeing someone that thinks its good fun to refer to a woman as a *****.

There are standards of professional attire.  And by your position showing up in a banana hammock would be just as acceptable- after all all standards of professional attire ultimately depended upon what some individuals have determined to be appropriate articles of clothing.  Customers are well within their right to demand a refund on a delivery charge.  If I am paying for you to deliver I am paying for a professional service as such I expect your delivery to reflect a standard of professionalism.  And if someone who represents your business fails to provide that level of service you bet I am going to ask for you to refund what I paid you to provide that service.  Delivery is more than simply showing up as you want as you nicely point out in your final line. 
Interesting point of view. Personally I don't find the shirt offensive...but moving past the shirt...I wonder if anyone has ever found me offensive while delivering cupcakes/cake. I have a full sleeve of tattoos on my arm, one of those being a zombie hello kitty. I have to say, if someone demanded a refund because they found my body art offensive, I'd probably laugh.
So how far do you take this "standard of professionalism" regarding the simple delivery of goods?

No his mind is not for rent, to any god or government...

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No his mind is not for rent, to any god or government...

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post #58 of 76
Quote:
Originally Posted by Paperfishies View Post

So how far do you take this "standard of professionalism" regarding the simple delivery of goods?

A good rule of thumb: if people are talking about the appearance of the person who delivered an item instead of the item itself, something is probably wrong. This could involve excessive violent imagery, immodesty, profanity, misogyny, hate speech, or even polarizing political or religious opinions.
post #59 of 76
Quote:
Originally Posted by Paperfishies View Post


Interesting point of view. Personally I don't find the shirt offensive...but moving past the shirt...I wonder if anyone has ever found me offensive while delivering cupcakes/cake. I have a full sleeve of tattoos on my arm, one of those being a zombie hello kitty. I have to say, if someone demanded a refund because they found my body art offensive, I'd probably laugh.
So how far do you take this "standard of professionalism" regarding the simple delivery of goods?

Oh. My. Gosh. You don't airbrush over them for every delivery!? 

 

The lady who did my wedding cupcakes showed up in her PJs, she had slept in til after 10, and when she woke up thought the wedding was at 10:30am, so just grabbed the Tupperwares of cuppies and ran with them.

Never occurred to me to get upset at her attire, the guests weren't there to see, we actually went out for coffee after.

post #60 of 76
Quote:
Originally Posted by AZCouture View Post

The only time I'll just make something from my own ideas without a sketch is for established clients. I'd be very nervous if a bride told me to just go for it. I would insist on showing her my ideas.

Same here and even then, I send them a sketch.

 

I have my delivery people either wear black pants with a white button down shirt or a chef's coat (provided by me). One of them wears a tie. If my husband wore a shirt like that on a delivery, I would assume he was passive aggressively trying to sabotage my business or didn't take my business seriously. :D That said, to make such a big deal out of it was small-minded of the customer and on that point, I'd apologize, but nothing more.

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