I have a bride that recently got her cake from me. She signed a contract that said she would pay $40 for the delivery and setup, and all the other regular things(photo release, coloring/decorations, weather/climate, etc.)
She initially sent me like 4 pics(different pics) of what she might want. When asked specifically, she stated she wasn't picky and something like the photos she sent. So I combined 2. After the wedding she stated that she was disappointed because flowers and ribbon were not her style and she only wanted ruffles. She also said she saw some of the cake board exposed(I didn't). So out of good faith, I told her I would refund her the price of the cake. I then told her since she hadn't paid the delivery fee, the refund would need to be minus the delivery fee. At this point she said she would get a lawyer if she didn't get a full refund. At which point I told her that she signed a contract stating she'd pay this fee. I asked her did she think I should excuse this fee. And told her if she'd like to pay it separately, I would refund the full total and we'd work that out separately.
She says I arrived late: Not so, I arrived at 5:30(she had 5-5:30 specified on the contract). She also stated that the person I brought along to help deliver(my fiance) had an inappropriate shirt on(I didn't realize, but he did).
So....would you refund the total price, or stick to the contract? I will say that I will NEVER let a bride tell me "I trust your taste. I'm not picky" again. -_-