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Bride wants refund

post #1 of 76
Thread Starter 

I have a bride that recently got her cake from me. She signed a contract that said she would pay $40 for the delivery and setup, and all the other regular things(photo release, coloring/decorations, weather/climate, etc.)

 

She initially sent me like 4 pics(different pics) of what she might want. When asked specifically, she stated she wasn't picky and something like the photos she sent. So I combined 2. After the wedding she stated that she was disappointed because flowers and ribbon were not her style and she only wanted ruffles. She also said she saw some of the cake board exposed(I didn't). So out of good faith, I told her I would refund her the price of the cake. I then told her since she hadn't paid the delivery fee, the refund would need to be minus the delivery fee. At this point she said she would get a lawyer if she didn't get a full refund.  At which point I told her that she signed a contract stating she'd pay this fee. I asked her did she think I should excuse this fee. And told her if she'd like to pay it separately, I would refund the full total and we'd work that out separately. 

She says I arrived late: Not so, I arrived at 5:30(she had 5-5:30 specified on the contract). She also stated that the person I brought along to help deliver(my fiance) had an inappropriate shirt on(I didn't realize, but he did).

 

So....would you refund the total price, or stick to the contract? I will say that I will NEVER let a bride tell me "I trust your taste. I'm not picky" again. -_-

post #2 of 76
You were more than generous and she spit in your face. This is the point where I'd say "so sue me" and not give her anything.
Plank.
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Plank.
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post #3 of 76

Agree with Brandi...I'm all about taking cake of an unhappy bride...and will refund in a minute if I think it is appropriate...but she is being a beyotch....nit picking beyond being reasonable. 

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
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Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
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post #4 of 76

Since you already offered a full refund, I guess it's too late to stand by the contract. How was the rest of the cake? Was she pleased with the taste?

 

Maybe I would have asked her what I could do to compensate FIRST. Instead you immediately offered a full refund. I don't know if a FULL refund was merited in this case, but there could have been some compensation if she wasn't pleased with the flowers and the visible cake board. I think a full refund is warranted where there is a disaster...and this isn't the case.

 

I will say, it can be hard to tell when a complaint is genuine sometimes. There are brides that realize AFTER the wedding that they've spent a small fortune and are broke and try to get money back from whoever they can.

 

Since you are now refunding her, make it clear to her why. You're not refunding her because of the time you arrived or because of the shirt your fiance wore. You are refunding her because she wasn't pleased with the design.

 

No, it's not fair that she left the design up to you and then complained about it, but I can tell you've learned a lesson from that.


Edited by therealmrsriley - 9/27/13 at 9:26am
post #5 of 76
A dispute over $40 would be handled in small claims court so there would be no lawyers involved anyway.

How much was the total amount of the order? Another approach might be to email her saying you are sorry that she refused your offer of a full refund less the delivery fee, and let her make the next move.

There's nothing wrong with a customer saying "I'm not picky" as long as they sign off on a description of the cake in the contract. So in this case, the contract should have mentioned the flowers and ribbons so she can sign off and address any issues before the cake is made.
post #6 of 76
What a vile woman. Tell her to bugger off, it's more hassle than its worth for her to pursue. I wouldn't have been as kind as you. But please, pray tell, what was on your fiancé's shirt?
Speech therapist by day and cake decorator when I can fit it in! Not a business, just a love of all things cake! www.facebook.com/CakeChemistryUK
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Speech therapist by day and cake decorator when I can fit it in! Not a business, just a love of all things cake! www.facebook.com/CakeChemistryUK
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post #7 of 76
Perhaps you could buy another copy of your fiance's shirt and include it in the refund. icon_biggrin.gif
post #8 of 76
Given that she still had a cake that was displayed and eaten, which are the two main purposes of a cake at a wedding, frankly I think she's got a cheek.

I would simply let her know that you feel that the amount offered as a refund was already more than adequate considering that there was nothing actually wrong with the cake beyond her not liking a couple of the design aspects, that were actually taken from the designs she provided, and that if she wishes to pursue it further then you'll leave that to her discretion.
elsewhere.
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elsewhere.
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post #9 of 76

So she didn't complain about the taste of the cake? And she served it and it was fine? If so, I would deduct the cost of supplies and the delivery fee and return the left over amount to her since you said you'll give her a refund..but I wouldn't return her the full amount especially after her nastiness towards you.

 

Or take 50% off or something-..if she did eat the cake. Why should you have to pay for all the supplies for something that she ate?

 

By the way-what was the boyfriend's shirt? Just curious!

post #10 of 76
Thread Starter 

She was a budget bride. I only offered a refund for the price of the cake, not the cupcakes or total order. She had no complaints about taste or anything of that nature. Matter of fact, her photographer told me they tasted great when I contacted her for pictures. I also saw pics of her daughter and other guests with icing all over their mouths and such...so I assume it tasted just fine. She never voiced anything about that. 

post #11 of 76
Thread Starter 
Quote:
Originally Posted by cakefat View Post
 

So she didn't complain about the taste of the cake? And she served it and it was fine? If so, I would deduct the cost of supplies and the delivery fee and return the left over amount to her since you said you'll give her a refund..but I wouldn't return her the full amount especially after her nastiness towards you.

 

Or take 50% off or something-..if she did eat the cake. Why should you have to pay for all the supplies for something that she ate?

 

By the way-what was the boyfriend's shirt? Just curious!

 

His shirt had a car, a woman, and a dog on it and it said "My 3 b*tches". I honestly didn't even realize he had it on, and he only helped me bring the boxes of cupcakes as she had over 100 cupcakes plus the cake. I did apologize about that, and was a little embarrassed, seeing as I didn't even notice. 

post #12 of 76
My husband wore an offensive shirt to the birth of our first child, I was mortified.
elsewhere.
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elsewhere.
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post #13 of 76
Quote:
Originally Posted by jason_kraft View Post

Perhaps you could buy another copy of your fiance's shirt and include it in the refund. icon_biggrin.gif

Loooool!!!
post #14 of 76

We can laugh about it here. But that shirt was unprofessional and quite offensive. Some women don't mind being thought of in this way, but it has NO place being seen during any delivery, much less a wedding cake delivery. 

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post #15 of 76
Thread Starter 
Quote:
Originally Posted by MimiFix View Post
 

We can laugh about it here. But that shirt was unprofessional and quite offensive. Some women don't mind being thought of in this way, but it has NO place being seen during any delivery, much less a wedding cake delivery. 

 

You are totally correct! I am still mortified. But I'll have to take the blame as I was running around like a chicken with my head cut off and his shirt wasn't something I had paid attention to. But it certainly was tasteless. 

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