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Customer Issue Need Advice Sorry its LONG - Page 2

post #16 of 20
Quote:
Originally Posted by cakesbycathy View Post
 

Time to be done with it.  She doesn't really want to pay what the cake is worth, can't get her act together (believe me, if it was really THAT important to her she would find someone technology proficient to help her get the picture to you) and you don't want to do the order anyway.

 

I would call her and tell her that you are now completely booked with other orders and won't be able to make the cake.

 

This.  Just call and tell her you are sorry, but you are now booked.  Wish her the best with her event.

 

Liz

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #17 of 20
Thread Starter 

^^^ That's is exactly what I was thinking just wondering if I wasn't being sensitive enough to the customers needs. However with 6 different ways to contact me since the beginning of Sept. I really see no excuse. I told her she could bring the info to my husband at church if she doesn't I'm telling her I'm done.

post #18 of 20
You could let her string you along until you have an order you have to turn down because you're holding the date for her. If she leaves it until you absolutely reach your breaking point, you can give her the most basic interpretation of the cake she's asking for and leave it at that. Enough that it's recognizable as being inspired by the dress but not so much that you spent any more than the minimum required time on it.
elsewhere.
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elsewhere.
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post #19 of 20

Maybe she can't bring herself to pay this much for a cake and doesn't know how to handle it. If she's just this wishy washy, it sounds like you're probably dealing  with my aunt who lives in Mexia.

post #20 of 20
Thread Starter 

She sent an email back saying she sent it twice to my phone and email. Yet I have received pics today my phone is working and my email is getting emails. Its not in my spam and its not there. So she is supposed to get the name to me of the maker of the dress. I'm not gonna think about it I have a cake due and an awesome Oklahoma cake show to go to. MY FIRST CAKE SHOW> so giddy.

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