I have a customer from my church who told me in passing end of August she wanted a cake. The she didn't contact me until the 17th of September about a cake and prices which I gave. Just standard without decoration prices to see if she was still interested. At that time the date was early October but nothing specific.
Then she texts me on the 19th and wants to come over to talk. Umm no I'm not going to clean my house for someone who may or may not get cake. If you are coming it better be for a tasting. I have two small children and I also don't want to have a give me free cake conversation.
So I call her on the phone to make sure we are on the same page.
Lady last night calls about a cake for reception/ bridal shower. After I tell price which includes a 4/6 inch she says
customer- well I don't need a cake to eat just a pretty cake for the center piece.
Me- well I'm sorry the price is based off servings and that is the smallest cake they make.
Customer- well maybe ill just order cake for everyone to eat
Me- thinking ya right you don't want to pay 120 but your somehow going to pay 275??? I quote price
Customer- well I just need a cake for decoration I'm not sure what to do?
Me- reminds her this is a quote for plain cakes
Customer- well put some decorations on
Me-laughs well you didn't give me a picture of what you want so I have
No idea how to quote you? Obviously custom hand made flowers will cost more than simple piping
Customer- oh (light clicks on) well you do such beautiful work and brides name doesn't even really like cake
And we just need one for decoration
Me- I understand cakes are expensive I can't afford my own cakes.
Customer- oh sure I understand ... We just need to decide what we are going to do
And your cake tasted so good we just need one for decoration....
Nope I'm not budging lady... Lol
Now that is how it ended until today..I was thinking she wasn't going to order. I mean the cake is for OCT 25th
Customer- I will go with the 6 and 8 inch cake. I will send a picture please let me know any additional costs.
Later that afternoon I tell her I still haven't gotten a picture and give my email again.
Never hear back
I let her know if she wants to order a cake I still have many questions. That her date is not held until I receive payment and that I have gotten quite a few more orders. I also need time to make certain things for the cake and sometimes order things and that the longer she waits the higher probability I won't be able to make the cake.
Customer. Your phone won't accept my pictures the date is OCT 25. You decide. I will pay. I will try to send again. Glad you have orders.
Me. Have you tried sending them I can usually receive pictures just not send them and I gave my email as an alternative.
Customer. sent them by email just now thanks....Never got them..She is notorious for not knowing how to use email. I have had other issues with this in the past
Me. I told her haven't seen them in my emails gave her both emails again and told her she can just tell me the name of the maker of dress and I can look it up. I also said this on the phone before.
No response. I'm really at a loss I have done everything to try to help other than go over to her house and show her how to use her email. I was the person who went to her at church to find more info after casually passing me a month before telling me she wanted this cake. So in total she has had a month and a half from talking to me to get me this picture. She isn't a close friend but someone I do know well.