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4 tier wedding cake went to a 2 :( - Page 4

post #46 of 56
Thread Starter 

I'm giving the bride a 100% refund and a free cake! Yes I have been depressed ever since and I guess I was looking for a little pity as I don't run a "business" and I'm just a home baker doing this as a hobby. But enough with that as I'm picking my head up and doing what is right!

Thought.....when I give her the refund should I get her to sign a paper showing there was a refund? She gave me cash for the cake and I am giving her cash back, but she got a receipt when she paid for the cake in the first place. So I was thinking it would be securing my own butt if I did another receipt showing a refund. Does this sound professional or not?

post #47 of 56
You are charging for cakes thus you are in business.
post #48 of 56
Quote:
Originally Posted by Kerry_Kake View Post

I'm giving the bride a 100% refund and a free cake! Yes I have been depressed ever since and I guess I was looking for a little pity as I don't run a "business" and I'm just a home baker doing this as a hobby. But enough with that as I'm picking my head up and doing what is right!
Thought.....when I give her the refund should I get her to sign a paper showing there was a refund? She gave me cash for the cake and I am giving her cash back, but she got a receipt when she paid for the cake in the first place. So I was thinking it would be securing my own butt if I did another receipt showing a refund. Does this sound professional or not?

You stopped being a hobbyist when you accepted payment for the product. When people pay you for a service or product they're not looking at it as "hobby" spending. It's real, it's a transaction, and they will hold you to the standards they'd hold a brick and mortar business establishment.

That said, having her sign that she got the money is a good idea. You could also create a paper trail by just writing her a check so you avoid any awkwardness. When she cashes the check she has to endorse it on the back so it will show that she cashed the check-- there you have an official document with a signature, on your records and that of a 3rd party.
post #49 of 56
Thread Starter 

Thank you for your opinions and I agree with both of you! As far as the cheque is concerned I don't get that back in the mail from the bank. So therefore I thought getting her sign a receipt would be better.

post #50 of 56
I don't think anybody gets it in the mail. Most banks make an electronic scanned image of the check for your records. Mine attaches the image to the record of the check cashed so when I click on it I see the image of the check that went through. You can usually find it in your online records if you use electronic banking and manage your account on the internet.
post #51 of 56
Quote:
Originally Posted by Kerry_Kake View Post

I'm giving the bride a 100% refund and a free cake! Yes I have been depressed ever since and I guess I was looking for a little pity as I don't run a "business" and I'm just a home baker doing this as a hobby. But enough with that as I'm picking my head up and doing what is right!
Thought.....when I give her the refund should I get her to sign a paper showing there was a refund? She gave me cash for the cake and I am giving her cash back, but she got a receipt when she paid for the cake in the first place. So I was thinking it would be securing my own butt if I did another receipt showing a refund. Does this sound professional or not?

I am confused, are you a licensed or certified business? Or are you a hobby baker?

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

Reply

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

Reply
post #52 of 56

I don't use SPS, but I do use tuffboards, which are a heck of a lot sturdier than cardboard rounds, if that's what you're using. I can assemble buttercream cakes on site no problem, the tuffboards don't bend or shift and there's no cracking of buttercream like you mentioned.

post #53 of 56

So, so very sorry to hear your tale:(   haven't read all the replies.........But........do know I've been there, done that also.

Yes, it was yrs ago but I know exactly what you went through....all the feeling, nerves etc, etc.

post #54 of 56

this happened to me a year ago with a fondant cake for a little girls party, I was able to fix it to make it look presentable for pictures, I had done a cake for them before and I the mom was super busy so I agreed to make this cake without a deposit, the day of the delivery the dad offer to pay at least part of the cost because he felt bad for me, I said absolutely not, I can't charge you anything for a wrecked cake, they said they would call me again and sure enough I just made another cake for the little girl about a week ago and I'm making a baby shower cake for her mom next month. I know how  bad you feel because I was in your situation and it feels awful that all that work was for nothing but believe me if they like your work they'll come back, I'm sorry it happen to you and hopefully you'll feel better after you talk to them : )

post #55 of 56

In regard to not using SPS b/c of cost/deposits, SPS is so inexpensive, I add it to the overall cost of the cake as materials.  Along with the board.  t adds on $25 or so, but worth it in my opinion to not have to deal with tracking the plates/pillars/board down or deal with a deposit.

post #56 of 56

I dont think anyone was trying to make you feel bad. I think you just feel bad and of course, u are out of your money, which makes you feel worse. But the cake you presented was nice. I think that more than shows that you can function under pressure and you didn't  give up. 

  So, next time, be more mentally prepared for a disaster. Have plenty buttercream on hand and think of all the possible scenarios that can go wrong and then mentally prepare for them, such as covering the smooshed buttercream with a basket weave or a large swirl rose pattern or just a rustic look ……….kinda like it was meant to look like that, but only you and the bride know you were hiding something. And the last cake I did, I put two dowels in it because I was scared and I had 40 miles to drive. I put one straight and one at an angle. It held up………but I was scared to death! I could have very well been in your shoes……….I think I almost was there………..but thank goodness it held up!!!!!

      And the bride is entitled to a full refund. Its not your fault, its not her fault, its just the way it is. And write a formal letter of apology. Be as honest and sincere as you can. It will be fine.

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